OVERVIEW

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service and ensuring a positive experience for all guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage front desk operations efficiently. This position requires a commitment to guest satisfaction and a proactive approach to problem-solving in a dynamic hotel environment.

QUALIFICATIONS

• Strong customer service skills with a focus on guest relations.
• Familiarity with front desk operations and night audit procedures is an advantage.
• A background in resort or hotel experience will be beneficial for this role.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills and attention to detail are required for managing multiple tasks effectively. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
  Job Types: Full-time, Part-time
  Pay: $17.85-$19.00 per hour

Ability to commute/relocate:

• Kelowna, BC V1X 4J2: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Handle check-in and check-out procedures efficiently, including processing payments and managing reservations.
• Provide information about hotel services, local attractions, and events to enhance the guest experience.
• Respond promptly to guest inquiries and requests, demonstrating excellent customer service skills.
• Maintain the front desk area in a clean and organized manner at all times.
• Collaborate with other departments to ensure seamless guest services and address any issues that may arise during their stay.
• Assist in resolving guest complaints or concerns with professionalism and courtesy.