JOB SUMMARY

We are seeking a highly skilled and experienced Level 3 Wintel Cloud Engineer to lead the support, automation, optimization, and transformation of Windows-based infrastructure across cloud and hybrid environments.
This role requires in-depth hands-on experience in AWS, strong PowerShell scripting, and a security-first mindset . You will act as a Subject Matter Expert (SME) for AWS-hosted Windows workloads, supporting mission-critical services in regulated environments (e.g., Government Commercial Cloud).

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience in Windows infrastructure support .
• 2+ years of hands-on experience in AWS Cloud (Windows workloads) .
• Deep expertise in AWS services: EC2, IAM, CloudWatch, Systems Manager, S3, VPC, ELB, EBS, KMS, CloudTrail, Config .
• Strong PowerShell scripting and automation skills.
• Exposure to Terraform or CloudFormation for infrastructure deployment.
• Knowledge of backup/recovery solutions (e.g., AWS Backup, Veeam ) for Windows on AWS.
• Solid understanding of networking, firewalls, routing, load balancing, and security best practices .
• Experience with CIS Benchmarks, IAM role analysis, and patch management tools .
• Familiarity with ITIL practices and enterprise ticketing tools (e.g., ServiceNow, Jira).
• Experience working in regulated environments (finance, healthcare, public sector, GCC) is highly desirable.

SOFT SKILLS

• Strong analytical and problem-solving skills with an ability to handle high-pressure incidents .
• Excellent communication skills to translate technical issues to non-technical stakeholders.
• Demonstrated leadership in mentoring, documentation, and guiding junior staff .
• Ability to prioritize and manage multiple tasks effectively in a dynamic environment.
• Collaborative mindset with a commitment to continuous improvement and learning .

• Provide expert-level support for Windows Server (2016/2019/2022) in AWS and hybrid environments.
• Lead complex root cause analysis (RCA) and drive incident resolution for escalated issues from L1/L2 teams.
• Manage and optimize EC2, EBS, S3, CloudWatch, IAM, and Systems Manager for Windows workloads.
• Implement advanced automation using PowerShell, AWS CLI, and SSM Documents .
• Administer Active Directory, DNS, DHCP, Group Policy, ADCS , and hybrid identity integration (AD Connect).
• Ensure security compliance through CIS hardening, patch management, and vulnerability remediation (Cloudscape/VMS).
• Integrate and support EDR/XDR tools like Trend Micro Vision One for endpoint protection and response.
• Review and remediate IAM permissions using IAM Access Analyzer , ensuring least privilege principles.
• Collaborate with architects and DevOps teams on scalable, high-availability infrastructure design and deployment.
• Develop and maintain Infrastructure-as-Code (IaC) templates using CloudFormation or Terraform .
• Establish and enforce monitoring and alerting standards using AWS native and third-party tools (e.g., CloudWatch, Datadog).
• Participate in and lead change management, capacity planning, DR drills, and compliance audits .
• Provide technical mentoring to L1/L2 engineers and support documentation and knowledge base development.