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Boston Scientific Corporation Jobs overseas

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Product Support Specialist II at ZOLL Medical Corporation
Broomfield, Colorado, USA - Full Time
Skills Needed
Leadership, Product Requirements, Customer Satisfaction, Functional Leadership, Customer Engagement
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Artforum: Associate Editor at Penske Media Corporation
New York, New York, USA - Full Time
Skills Needed
Consideration, Outlook, Contemporary Art, Diplomacy, Publications, Excel, Wordpress, Art History, Communication Skills, Writer
Qualification
Graduate
Tax Manager at The Sunrider Corporation
Torrance, CA 90501, USA - Full Time
Skills Needed
Disabilities, Management Skills, Critical Thinking, Drive, Continuous Improvement, Thomson Reuters, Powerpoint, Acrobat, Excel, Analytical Skills, Administrative Skills, Tax Software, Regulations, Microsoft Word, Communication Skills
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Water Pump Service Technician at Seeger Water Corporation
San Antonio, TX 78205, USA - Full Time
Skills Needed
Life Insurance, Irrigation, Dental Insurance, Vision Insurance, Health Insurance
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Investor Relations and Communications Coordinator at Kinross Gold Corporation
Toronto, ON, Canada - Full Time
Skills Needed
Microsoft Office, Communications
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Sr. IT Project Manager at Interplastic Corporation
Saint Paul, MN 55110, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Information technology business project management or related field (or equivalent experience
Qualification
Graduate
Manufacturing Engineering Co-op at ZOLL Medical Corporation
Chelmsford, MA 01824, USA - Full Time
Skills Needed
Fixtures, Microsoft Word, Powerpoint, Biomedical Engineering, Interpersonal Skills, Solidworks, Collaborative Environment, Communication Skills, Assemblies, Excel, Engineering Changes, Manufacturing
Specialization
Mechanical industrial manufacturing electrical or biomedical engineering
Qualification
Graduate
Buyer at Kinross Gold Corporation
Republic, Washington, USA - Full Time
Skills Needed
Management Skills, Office Equipment, Regulatory Requirements
Specialization
Business administration preferred
Qualification
Graduate
Experience Required
Minimum 3 year(s)
MOLD DESIGNER / ENGINEER at CACO PACIFIC Corporation
Covina, CA 91724, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Project Executive at Tutor Perini Corporation
New York, New York, USA - Full Time
Skills Needed
Presentations, Leadership, Leadership Skills
Specialization
Project management engineering or related field preferred
Qualification
Graduate
Penetration Tester at Hashmi Sales Corporation
St. Louis, MO 63104, USA - Full Time
Skills Needed
Operating Systems, Penetration Testing, Information Technology, Macos, Windows, Azure, Aws, Unix, Recovery Planning, Linux, Agile Methodologies
Specialization
Computer science/cyber security or information technology
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Project Manager at York Telecom Corporation
United States, , USA - Full Time
Skills Needed
Color, Retaliation, Veterans, Communication Skills, Flex, Statutes, Management Skills, Background Checks, Leadership Skills, Regulations, Affirmative Action, Customer Service Skills, Consideration, Testing, Discrimination, International Travel, Writing, Disabilities
Specialization
A technical field
Qualification
Graduate
Technical Sales Mechanical Engineer at Herkules USA Corporation
Ford City, PA 16226, USA - Full Time
Skills Needed
Mechanical Systems
Specialization
Mechanical Engineering, Engineering
Qualification
Graduate
marketing assistant at FIT FLOORS INCORPORATION
Castlegar, BC V1N 3K3, Canada - Full Time
Skills Needed
Google Drive, Adobe Photoshop, Mailchimp, Technology, Zendesk, Linkedin, Adobe Illustrator
Qualification
Graduate
Human Resources Manager at The Habegger Corporation
Cincinnati, OH 45241, USA - Full Time
Skills Needed
Communication Skills, Notification, Microsoft Excel, Confidentiality, Dental Insurance, Life Insurance, Energetic Leader, Coordination Skills, Vision Insurance, Completion, Health Insurance, Hr Policies
Specialization
Human resources business or a related field
Qualification
Graduate
Compliance Specialist - Corporate Trust at UMB Financial Corporation
Kansas City, Missouri, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Analyst, Insights and Performance Measurement at Canadian Tire Corporation
Oakville, ON, Canada - Full Time
Skills Needed
Presentations, Economics, Python, Operations, Data Analysis, Powerpoint, Creativity, Working Experience, Analytical Software, Statistics, Classification, Data Analytics, Sql, Sas, Strategic Initiatives, Microsoft Excel, Hypothesis Testing, Mathematics, Finance
Specialization
Business accounting finance economics mathematics statistics or other quantitative discipline
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Maintenance Reliability Engineer I at GAF Materials Corporation
Chester, South Carolina, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Site Safety Manager- Rail at The Middlesex Corporation
Boston, MA 02111, USA - Full Time
Skills Needed
Color, Computer Skills, Chst
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Deputy Shift Manager - Weekend Days at Rich Products Corporation
Andover SP11 8EZ, , United Kingdom - Full Time
Skills Needed
Strategy, Disabilities, Humility, Change Management, Planning Systems, Ownership, Operations, Solution Finder, Sanitation
Specialization
Iosh/nebosh certificate level.
Qualification
Trade Certificate
Product Support Specialist II at ZOLL Medical Corporation
Broomfield, Colorado, USA -
Full Time

Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

26.0

Posted On

05 Sep, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Product Requirements, Customer Satisfaction, Functional Leadership, Customer Engagement

Industry

Information Technology/IT

Description

Acute Care Technology
At ZOLL, we’re passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people’s lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

JOB SUMMARY

As a Product Support Specialist III, you will serve as a Subject Matter Expert (SME) within the team, providing advanced product support for complex issues and playing a key role in driving product improvements. You will take ownership of escalated cases, lead cross-functional initiatives, and mentor junior team members. Additionally, you will analyze customer data and product feedback, using insights to enhance support processes and contribute to the overall customer experience.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

  • Bachelor’s degree in a related field or equivalent professional experience.
  • Typically 4-6 years of product support experience, including advanced troubleshooting.
  • Proven expertise in advanced troubleshooting of complex issues and leadership in resolving escalated cases.

KNOWLEDGE, SKILLS AND ABILITIES

  • Skills: Strong mentorship abilities, analytical thinking, and demonstrated cross-functional leadership.
  • Advanced Product Expertise: Deep knowledge of all product features, including advanced configurations and integrations, with the ability to independently resolve complex issues.
  • Proactive Customer Engagement: Uses data and trends to anticipate potential issues and prevent them before they escalate.
  • Product Mentorship: Provides mentorship and technical guidance to junior team members, sharing knowledge to build their product support skills.
  • Process Improvement: Identifies and implements enhancements in support processes to improve efficiency and customer satisfaction.
  • Innovation & Analytical Thinking: Leverages creativity and analytical thinking to introduce new solutions to recurring product challenges.
  • Product Integration Insight: Understands product interdependencies within the suite and offers solutions that optimize the overall product ecosystem.
  • International Readiness: Develops the necessary knowledge to support customers in new regions (e.g., Canada), ensuring region-specific product requirements are met.
Responsibilities

ESSENTIAL FUNCTIONS

  • Serve as an SME for assigned SaaS products, taking ownership of escalated cases and resolving them through advanced troubleshooting and root cause analysis.
  • Mentor junior team members, providing guidance and support on advanced product knowledge and customer support techniques.
  • Lead cross-functional initiatives that improve product support workflows, collaborating with product management, engineering, and marketing teams to enhance efficiency and customer satisfaction.
  • Proactively engage with customers, using historical data to anticipate issues and prevent future escalations.
  • Work closely with R&D to address recurring product issues by contributing insights that help shape the product roadmap. Leverage creativity and analytical skills to propose solutions, enhancing both the product and internal support processes.
  • Ensure the quality and accuracy of knowledge base articles, acting as a knowledge approver and authoring new content as needed.
  • Analyze customer data to identify trends in product usage, proposing process improvements and enhancements based on recurring issues.
  • Develop a comprehensive understanding of how different products within the suite integrate, providing solutions that optimize the overall product ecosystem.
  • Prepare to support international customers by developing knowledge of region-specific product requirements (e.g., Canada).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequentl
Product Support Specialist II at ZOLL Medical Corporation
Broomfield, Colorado, USA - Full Time
Skills Needed
Leadership, Product Requirements, Customer Satisfaction, Functional Leadership, Customer Engagement
Qualification
Graduate
Experience Required
Minimum 4 year(s)
Artforum: Associate Editor at Penske Media Corporation
New York, New York, USA - Full Time
Skills Needed
Consideration, Outlook, Contemporary Art, Diplomacy, Publications, Excel, Wordpress, Art History, Communication Skills, Writer
Qualification
Graduate
Tax Manager at The Sunrider Corporation
Torrance, CA 90501, USA - Full Time
Skills Needed
Disabilities, Management Skills, Critical Thinking, Drive, Continuous Improvement, Thomson Reuters, Powerpoint, Acrobat, Excel, Analytical Skills, Administrative Skills, Tax Software, Regulations, Microsoft Word, Communication Skills
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Water Pump Service Technician at Seeger Water Corporation
San Antonio, TX 78205, USA - Full Time
Skills Needed
Life Insurance, Irrigation, Dental Insurance, Vision Insurance, Health Insurance
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Investor Relations and Communications Coordinator at Kinross Gold Corporation
Toronto, ON, Canada - Full Time
Skills Needed
Microsoft Office, Communications
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Sr. IT Project Manager at Interplastic Corporation
Saint Paul, MN 55110, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Information technology business project management or related field (or equivalent experience
Qualification
Graduate
Manufacturing Engineering Co-op at ZOLL Medical Corporation
Chelmsford, MA 01824, USA - Full Time
Skills Needed
Fixtures, Microsoft Word, Powerpoint, Biomedical Engineering, Interpersonal Skills, Solidworks, Collaborative Environment, Communication Skills, Assemblies, Excel, Engineering Changes, Manufacturing
Specialization
Mechanical industrial manufacturing electrical or biomedical engineering
Qualification
Graduate
Buyer at Kinross Gold Corporation
Republic, Washington, USA - Full Time
Skills Needed
Management Skills, Office Equipment, Regulatory Requirements
Specialization
Business administration preferred
Qualification
Graduate
Experience Required
Minimum 3 year(s)
MOLD DESIGNER / ENGINEER at CACO PACIFIC Corporation
Covina, CA 91724, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Project Executive at Tutor Perini Corporation
New York, New York, USA - Full Time
Skills Needed
Presentations, Leadership, Leadership Skills
Specialization
Project management engineering or related field preferred
Qualification
Graduate
Penetration Tester at Hashmi Sales Corporation
St. Louis, MO 63104, USA - Full Time
Skills Needed
Operating Systems, Penetration Testing, Information Technology, Macos, Windows, Azure, Aws, Unix, Recovery Planning, Linux, Agile Methodologies
Specialization
Computer science/cyber security or information technology
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Project Manager at York Telecom Corporation
United States, , USA - Full Time
Skills Needed
Color, Retaliation, Veterans, Communication Skills, Flex, Statutes, Management Skills, Background Checks, Leadership Skills, Regulations, Affirmative Action, Customer Service Skills, Consideration, Testing, Discrimination, International Travel, Writing, Disabilities
Specialization
A technical field
Qualification
Graduate
Technical Sales Mechanical Engineer at Herkules USA Corporation
Ford City, PA 16226, USA - Full Time
Skills Needed
Mechanical Systems
Specialization
Mechanical Engineering, Engineering
Qualification
Graduate
marketing assistant at FIT FLOORS INCORPORATION
Castlegar, BC V1N 3K3, Canada - Full Time
Skills Needed
Google Drive, Adobe Photoshop, Mailchimp, Technology, Zendesk, Linkedin, Adobe Illustrator
Qualification
Graduate
Human Resources Manager at The Habegger Corporation
Cincinnati, OH 45241, USA - Full Time
Skills Needed
Communication Skills, Notification, Microsoft Excel, Confidentiality, Dental Insurance, Life Insurance, Energetic Leader, Coordination Skills, Vision Insurance, Completion, Health Insurance, Hr Policies
Specialization
Human resources business or a related field
Qualification
Graduate
Compliance Specialist - Corporate Trust at UMB Financial Corporation
Kansas City, Missouri, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Analyst, Insights and Performance Measurement at Canadian Tire Corporation
Oakville, ON, Canada - Full Time
Skills Needed
Presentations, Economics, Python, Operations, Data Analysis, Powerpoint, Creativity, Working Experience, Analytical Software, Statistics, Classification, Data Analytics, Sql, Sas, Strategic Initiatives, Microsoft Excel, Hypothesis Testing, Mathematics, Finance
Specialization
Business accounting finance economics mathematics statistics or other quantitative discipline
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Maintenance Reliability Engineer I at GAF Materials Corporation
Chester, South Carolina, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Site Safety Manager- Rail at The Middlesex Corporation
Boston, MA 02111, USA - Full Time
Skills Needed
Color, Computer Skills, Chst
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Deputy Shift Manager - Weekend Days at Rich Products Corporation
Andover SP11 8EZ, , United Kingdom - Full Time
Skills Needed
Strategy, Disabilities, Humility, Change Management, Planning Systems, Ownership, Operations, Solution Finder, Sanitation
Specialization
Iosh/nebosh certificate level.
Qualification
Trade Certificate