ABOUT YOU

We are looking for someone who is confident, approachable, and committed to delivering an excellent customer experience. You will have at least two years’ experience working in a busy, customer-focused environment, using a wide range of administrative processes and procedures to provide a professional and efficient service. You will be comfortable interacting with a diverse range of people, whether face to face, over the phone, or by email, and you will adapt your approach to suit different situations while always maintaining a friendly and professional manner.
You will bring experience of using switchboards, working proactively with both internal and external customers, and coordinating or administering events and activities. You will have the ability to deal with difficult front-line situations tactfully and effectively, ensuring that issues are resolved promptly and with a positive outcome. Strong interpersonal and communication skills are essential, along with good IT skills, including the confident use of Microsoft Office packages to record timely and accurate data. You will also have experience producing reports and analysing data and trends to inform improvements.
You will work across different college sites and, on occasion, during evenings or weekends. You should also share our commitment to safeguarding and data protection, ensuring confidentiality and accuracy in all aspects of your work.
Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.

Please refer the Job description for details