COMIC RELIEF

Employment Type Full time
Location Hybrid · London, City of, UK 2 days a week in our London Office
Salary £43,640 - £48,483 (GBP)
Team Operations

Seniority Mid-level

• Closing: 12:00pm, 27th Feb 2025 GMT

JOB DESCRIPTION

This role is offered on a hybrid contract giving you the opportunity to also work from home 3 days a week.
Comic Relief reserves the right to close the role early if a large number of applications are received.

DESIRABLE CRITERIA

• Understanding of Salesforce products and standard functionality preferrable but not essential.
• Experience with multi-channel Marketing platforms desirable.
• Experience with project management tools and ticketing systems (e.g. Jira, Confluence).
• Experience of working in an agile environment preferrable but not essential.
• Understanding of the principles behind effective data management and processes that enhance the quality of data in a CRM system desirable.
• Previous Business Analyst or Product Manager experience preferred.
  Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

PURPOSE OF JOB:

The Business Analyst will join the Technology team at an exciting time as we implement and develop transformational products that drive Comic Relief’s work and enable teams across the organisation to be data-driven and achieve strategic objectives. This role will be instrumental in ensuring successful embeddedness and optimisation of existing and newly implemented Salesforce products, working alongside dedicated product managers and product users.
The successful candidate will work closely with a range of stakeholders across the organisation, including Fundraising, Partnerships, Grant Management, Technology and Data to get an in-depth understanding of business objectives, develop and document user processes, facilitate user testing and improve ways of working. In this role you will be responsible for supporting users who rely on the products to complete daily tasks and achieve strategic goals, and will help to define and prioritise product and process improvements.