JOB SUMMARY:

The role of a Grade IV in the Directorate Structure may require specific roles and responsibilities. It is
expected that a Grade IV in the Directorate will provide cross cover when appropriate within the
Directorate (e.g. sick leave, annual leave etc). Some of these specific roles within the Directorate are
highlighted below. This can range from preparing and sitting clinics, booking clinic appointments,
answering the phone, tracking new referrals and charts, filing, retrieving charts throughout the
hospital – including daily trolley delivery to and from the Anaesthetics department. Dealing with
queries and complaints from the PALS office.
Responsibilities:

GRADE IV JOB SUMMARY

Assist in the overall smooth running of the office. Schedule clinic appointments for the Nurse Led
Clinics daily and Consultant Led Clinics. Prepare clinical paperwork for Nurse Led and Consultant Led
clinics. Tracking all new referrals onto BHIS. Open and sort mail, schedule meetings, maintain
departmental files and records, collect and record information on hospital and departmental
databases ensuring the integrity of data, compile and distribute reports, monitor and maintain office
equipment and supply inventory. Contact patients prior to their appointment (letter, text via
EfficienC, telephone) to confirm attendance and thereby prevent DNA’s.

Please refer the Job description for details