QUALIFICATIONS:

• To be successful in this position you will need a two-year post-secondary diploma in Agriculture or Business Administration, supplemented with three years related experience in the agriculture industry OR a one year post-secondary certificate specializing in Agriculture with five years related experience in the agriculture industry.
• Working knowledge of emerging trends in agriculture and modern farming practices/crops in Saskatchewan, with the ability to identify crop disease, insect damage and other causes of loss.
• Proven leadership experience, demonstrated through effective performance management, supervising, leading and/or coaching.
• Analytical skills with ability to assess claims objectively and exercise sound judgement to resolve issues that arise through policy/procedure application or interpretation.
• Communication skills, able to conduct presentations to varying audiences; generate documents including reports, research papers and document results for claims investigation.
• Customer focused with the ability to gather information, respond to inquiries and work with customers in a professional manner.
• Must possess a valid driver’s license and a suitable vehicle to carry out responsibilities.
• This is a safety sensitive position, with requirements that include but are not limited to working in inclement weather conditions; and exposure to scenarios with predators. Good physical condition required, with the ability to walk long distances for field measurements, claims investigation and measuring grain bins.
• Required to travel throughout the province and work weekends when necessary.
• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
• A criminal record check is required.

• Reporting to the Manager, Customer Service Office this position provides direction and guidance to the adjusting team.
• Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
• Provide daily coaching and monitor work assigned to adjusting staff, including review and approval of time and expenses.
• Ensure accuracy and completeness of inspections and corresponding documentation.
• Perform all types of claims/inspections.
• Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
• Conduct field training and ensure staff is aware of policy and procedure changes.
• Assist the Manager with the recruitment and selection of adjusting staff.
• With recommendations from the manager, complete and conduct performance evaluations for adjusting staff.
• Attend meetings and training sessions to keep updated on corporate and agricultural changes.
• Participate as a member of the sales team for the annual sale of the Crop Insurance program.