ABOUT US

Wiseway Logistics (WWG) is an ASX-listed, fast-growing company in the international freight forwarding industry. We provide seamless logistics solutions tailored to global markets. With offices across Australia and a strong global presence in the USA, New Zealand, China, Singapore, and beyond, we are redefining freight forwarding standards and expanding our global footprint.

JOB POSITION

We are seeking a dynamic Freight Forwarding and Customer Service Officer with a strong sales background in the logistics industry to join our Singapore branch. The ideal candidate will have at least 5 years of experience in freight forwarding, with a focus on sales and business development. This position requires a proactive, customer-focused individual with a passion for logistics and a deep understanding of the freight forwarding process.

REQUIREMENTS

• Minimum 5 years of experience in the logistics industry, specifically in freight forwarding and sales.
• Proven track record of business development and sales within the freight forwarding or logistics industry.
• Strong understanding of the logistics and freight forwarding process.
• Excellent communication and negotiation skills.
• A customer-focused approach with a problem-solving mindset.
• Ability to work independently and manage multiple accounts simultaneously.
• Familiarity with international trade regulations and customs procedures.
• Strong organisational and time management skills.
• Bachelor’s degree in Logistics, Supply Chain Management, or a related field (preferred).
• Knowledge of Mandarin or other regional languages is a plus but not required.
  Job Type: Full-time

Education:

• Bachelor’s or equivalent (Required)

Experience:

• Freight forwarding / sales: 5 years (Required)
• Logistics industry: 5 years (Required)

Work Location: In perso

• Develop and maintain relationships with new and existing clients in the logistics sector.
• Promote and sell Wiseway’s freight forwarding services, ensuring that customer requirements are met and exceeded.
• Manage end-to-end logistics solutions, including pricing, operations, and delivery coordination.
• Provide customers with accurate and timely quotes for air, sea, and land freight services.
• Liaise with suppliers, carriers, and internal teams to ensure seamless movement of goods.
• Develop new business opportunities and identify areas for growth within the Singapore market.
• Respond to customer inquiries and resolve any logistical issues in a timely and efficient manner.
• Ensure compliance with all relevant international trade and customs regulations.
• Monitor and track shipments, ensuring the timely delivery of goods and the satisfaction of clients.
• Maintain and manage client accounts, ensuring smooth communication and customer satisfaction.