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Sr Manager, Global Customer Experience Process Optimization at DSM
Mumbai, maharashtra, India - Full Time
Skills Needed
Performance Management, Customer Experience, Data Analysis, Cross Functional Collaboration, Continuous Improvement, Process Adherence, Lean, Kaizen, Digital Strategy, Voice Of Customer, Shared Services, Supply Chain Management, Transformation, Risk Identification, Action Plans, Insights
Specialization
Experience in Supply Chain Management with a focus on customer transformation is essential. The role requires strong analytical skills and the ability to drive process improvements.
Experience Required
Minimum 5 year(s)
Product Industrialization Engineer at DSM
, Emilia-Romagna, Italy - Full Time
Skills Needed
Chemistry, Food Science, Manufacturing Practices, Process Safety Analysis, Job Safety Analysis, Sap, Six Sigma, Lean Methodology, Project Management, Continuous Improvement, Problem Solving, Collaboration, Communication, English Fluency, Italian Fluency
Specialization
A Master's or Bachelor's degree in Chemistry, Food Science, or equivalent expertise is required, along with a minimum of 5 years of relevant experience in a manufacturing environment within the food ingredients industry. Strong project management skills and a continuous improvement mindset are essential.
Experience Required
Minimum 5 year(s)
Lead Specialist GES P&SC at DSM
Hyderabad, Telangana, India - Full Time
Skills Needed
Analytical Skills, Ptp Knowledge, Collaboration, Sap, Ms Office, Attention To Detail
Specialization
A Bachelor's degree in Commerce is required along with a strong understanding of Purchase-to-Pay processes. Proficiency in MS Office tools and experience with SAP is preferred.
Experience Required
Minimum 2 year(s)
Senior Manager Inventory, Taste at DSM
Santanyí, Balearic Islands, Spain - Full Time
Skills Needed
Supply Chain Management, Data Management, Mrp Methodology, Supply Chain Planning, Inventory Calculation, Collaboration, Leadership, Excel, Sap, Kxs Certification, Apics Certification
Specialization
Candidates should have over 10 years of supply chain management experience and strong data management skills. Proficiency in Excel and SAP is required, with KXS and APICS certifications being a plus.
Experience Required
Minimum 10 year(s)
QA Manager- Pharma Oil at DSM
Shanghai, Shanghai, China - Full Time
Skills Needed
Quality Assurance, Pharmaceuticals, Gmp, Qa/Qc, Sap, Validation, Regulatory Compliance, Quality Audits, Communication, Problem Solving, Customer Requirements, Data Reporting, Team Collaboration, Social Skills, Learning Ability
Specialization
Candidates should have a Bachelor level or equivalent experience in Sciences, with over 5 years of QA experience in the pharmaceutical or fine chemical industries. Familiarity with validation approaches and good English skills are also required.
Experience Required
Minimum 5 year(s)
Process Engineer, Utilities - Belvidere, NJ at DSM
Belvidere, New Jersey, United States - Full Time
Skills Needed
Process Optimization, Technical Support, Project Management, Continuous Improvement, Safety Compliance, Team Engagement, Data Analysis, Predictive Maintenance, Technical Troubleshooting, Documentation, Collaboration, Coaching, Root Cause Analysis, Sustainability, Automation, Process Control
Specialization
A Bachelor’s degree in Engineering or a relevant technical discipline is required, along with 1-2 years of relevant experience, preferably in the chemical or pharmaceutical industry. Strong communication skills and the ability to manage multiple projects in a team environment are essential.
Compounder (3rd Shift) - Princeton, NJ at DSM
Princeton, New Jersey, United States - Full Time
Skills Needed
Chemical Manufacturing, Gmp, Haccp, Precision Weighing, Automated Systems, Computer Systems, Batch Completion, Material Scanning, Inventory Management, Safety Procedures, Team Collaboration, Problem Reporting, Odor Tolerance, Quality Control, Formula Information, Grounding And Bonding
Specialization
Candidates must have a high school diploma or prior experience in a manufacturing environment, along with 1-3 years of chemical manufacturing experience. Knowledge of GMP and HACCP is required, and the ability to tolerate strong odors and allergens is necessary.
Experience Required
Minimum 2 year(s)
Compounder (1st Shift) - Princeton, Nj at DSM
Princeton, New Jersey, United States - Full Time
Skills Needed
Chemical Manufacturing, Gmp, Haccp, Precision Weighing, Computer Systems, Automated Pumps, Filters, Scales, Inventory Management, Batch Completion, Safety Procedures, Team Collaboration, Problem Reporting, Material Scanning, Formula Information, Grounding And Bonding
Specialization
Candidates must have a high school diploma or prior experience in a manufacturing environment, along with 1-3 years of chemical manufacturing experience. Knowledge of GMP and HACCP is required, and the ability to tolerate strong odors and allergens is essential.
Experience Required
Minimum 2 year(s)
Programa de Estágio at DSM
, , Brazil - Full Time
Skills Needed
Diversity, Equity, Inclusion, Curiosity, Sustainability, Teamwork, Communication
Specialization
Candidates must be enrolled in a higher education course and have at least two years until graduation. Easy access to the job location is also required.
Compounder (3rd Shift) - Princeton, NJ at DSM
Princeton, New Jersey, United States - Full Time
Skills Needed
Chemical Manufacturing, Gmp, Haccp, Precision Weighing, Automated Systems, Computer Systems, Batch Completion, Material Scanning, Inventory Management, Safety Procedures, Team Collaboration, Problem Reporting, Formula Information, Raw Material Handling, Quality Control, Strong Odor Tolerance
Specialization
A high school diploma or prior experience in a manufacturing environment is required, along with 1-3 years of chemical manufacturing experience. Knowledge of GMP and HACCP is essential, and candidates must tolerate strong odors and allergens.
Experience Required
Minimum 2 year(s)
Compounder (2nd Shift) - Princeton, NJ at DSM
Princeton, New Jersey, United States - Full Time
Skills Needed
Chemical Manufacturing, Gmp, Haccp, Precision Weighing, Automated Systems, Computer Systems, Batch Completion, Material Scanning, Inventory Management, Safety Procedures, Team Collaboration, Problem Reporting, Strong Odor Tolerance, Attention To Detail, Grounding And Bonding
Specialization
A high school diploma or prior experience in a manufacturing environment is required, along with 1-3 years of chemical manufacturing experience. Knowledge of GMP and HACCP is essential, and candidates must tolerate strong odors and allergens.
Experience Required
Minimum 2 year(s)
SAP GTS Senior Lead Expert at DSM
Santanyí, Balearic Islands, Spain - Full Time
Skills Needed
Sap Gts, Global Trade Compliance, Customs Management, Trade Compliance Regulation, Seeburger Gts, E2e Supply Chain Flows, Functional Specifications, Abap, Idoc, Lsmw, Problem Solving Skills, Communication Skills, Organizational Skills, Data Quality, Business Continuity, Solution Design
Specialization
Candidates should have over 10 years of experience in SAP GTS solutions, including compliance and customs management. Strong knowledge of international trade regulations and the ability to develop functional specifications are essential.
Experience Required
Minimum 10 year(s)
Retail Advisor Full-Time (Tallaght) at Vodafone United States
, Leinster, Ireland - Full Time
Skills Needed
Customer Service, Sales, Communication, Teamwork, Self Motivation, Flexibility, Problem Solving, Administration
Specialization
You should have previous experience in customer service and be a strong communicator. Flexibility in working hours and the ability to work both independently and as part of a team are essential.
Field Product Specialist _ Cardiovascular and Metabolism _ Nam Dinh/ Thai B at Novartis
, , Vietnam - Full Time
Skills Needed
Sales, Marketing, Customer Relationship Management, Interpersonal Skills, Collaboration, Product Knowledge, Market Access, Business Planning, Presentation Skills, Customer Satisfaction, Problem Solving, Reporting, Networking, Teamwork, Communication, Therapeutic Area Knowledge
Specialization
A bachelor's degree in pharmacy is required along with a minimum of 2 years of sales experience in the pharmaceutical industry. Candidates should demonstrate good interpersonal skills and a strong aptitude for collaboration.
Experience Required
Minimum 2 year(s)
Breakfast Attendant at Schulte Hospitality Group
Jackson, Wyoming, United States - Full Time
Skills Needed
Multi Tasking, Team Player, Guest Satisfaction, Kitchen Operations, Effective Communication
Specialization
Candidates should have a minimum of one year in a restaurant or kitchen service role and a high school education. Effective communication and the ability to exceed guest expectations are essential.
Deli Shift Leader at Pilot Company
Ellensburg, Washington, United States - Full Time
Skills Needed
Customer Service, Food Safety Standards, Teamwork, Flexibility, Supervision, Food Service Experience
Specialization
Candidates should have experience in a similar position, particularly in food service. They must possess incredible customer service skills and the ability to maintain equipment according to food safety standards.
AF Solutions Clinical Specialist II - Philadelphia, PA & Northeastern NJ at Boston Scientific Corporation Malaysia
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Clinical Cardiology, Medical Device Sales, Structural Heart, Atrial Fibrillation, Electrophysiology, Technical Aptitude, Communication Skills
Specialization
Candidates must have a minimum of 2 years of experience in clinical cardiology, medical device sales, or a related industry. Experience in structural heart, atrial fibrillation, or electrophysiology is strongly preferred.
Experience Required
Minimum 2 year(s)
Cashier at Pilot Company
Santa Rosa, New Mexico, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Teamwork, Inventory Management, Cash Register Operation, Cleanliness, Communication, Flexibility
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Experience in a similar position and the ability to work a flexible schedule are preferred.
Deli Production Team Member at Pilot Company
Olympia, Washington, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Food Safety, Organization, Communication, Flexibility, Self Motivation
Specialization
Candidates should be highly motivated self-starters with the ability to work as part of a team. They must be able to lift 50 pounds and work a flexible schedule, including nights, weekends, and holidays.
Director, Service Portfolio – ESE (Enterprise Solutions & Experience) at UKG
, , United States - Full Time
Skills Needed
Service Portfolio Management, Service Management, Enterprise It Strategy, Governance, Financial Management, Service Lifecycle Management, Analytical Skills, Strategic Planning, Problem Solving Skills, Communication Skills, Influencing Skills, Cross Functional Partnerships, Innovation, Continuous Improvement, Executive Presence, Business Outcomes
Specialization
12+ years of progressive leadership in service portfolio management or enterprise IT strategy is required. A bachelor's degree is mandatory, with an advanced degree preferred.
Experience Required
Minimum 10 year(s)
Sr Manager, Global Customer Experience Process Optimization at DSM
Mumbai, maharashtra, India -
Full Time


Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Performance Management, Customer Experience, Data Analysis, Cross-Functional Collaboration, Continuous Improvement, Process Adherence, Lean, Kaizen, Digital Strategy, Voice of Customer, Shared Services, Supply Chain Management, Transformation, Risk Identification, Action Plans, Insights

Industry

Chemical Manufacturing

Description
Lead SC end to end performance management (at global and regional levels), provide insights, identify risks and issues and support on action plans delivery and resolution Collecting and analyzing customer data, feedback, and insights to identify trends, pain points, and opportunities for improvement in the customer experience. Collaborating with cross-functional teams to create a seamless and positive customer experience across all touchpoints by identifying areas of improvement and prioritize initiatives Monitor and measure success of the CX initiatives to determine whether they are meeting business and customer's objectives. Develop and implement process continuous improvement initiatives within the BU (set BU mindset, global coordination and implementation of the actions identified) Responsible for process adherence adoption within the BU and implementation of group standards Lead Lean/Kaizen events within the BU, applying the standard methodology Identify and apply best practices at regional and global level driving efficiency & harmonization Align Digital strategy with Tailored Supply Chain within the BU Facilitates the Voice of Customer (VOC) surveys execution defining the improvement plans, realization and execution within the BU Lead all transfer activities in collaboration with Shared Services to ensure Global Enterprise Services (GES) adhered to established processes and compliance standards. We bring Join a highly socially and environmentally responsible company Experience in Supply Chain Management -- driving transformation with customer focus
Responsibilities
Lead end-to-end performance management for customer experience at global and regional levels, providing insights and supporting action plans. Collaborate with cross-functional teams to enhance customer experience and monitor the success of initiatives.
Sr Manager, Global Customer Experience Process Optimization at DSM
Mumbai, maharashtra, India - Full Time
Skills Needed
Performance Management, Customer Experience, Data Analysis, Cross Functional Collaboration, Continuous Improvement, Process Adherence, Lean, Kaizen, Digital Strategy, Voice Of Customer, Shared Services, Supply Chain Management, Transformation, Risk Identification, Action Plans, Insights
Specialization
Experience in Supply Chain Management with a focus on customer transformation is essential. The role requires strong analytical skills and the ability to drive process improvements.
Experience Required
Minimum 5 year(s)
Product Industrialization Engineer at DSM
, Emilia-Romagna, Italy - Full Time
Skills Needed
Chemistry, Food Science, Manufacturing Practices, Process Safety Analysis, Job Safety Analysis, Sap, Six Sigma, Lean Methodology, Project Management, Continuous Improvement, Problem Solving, Collaboration, Communication, English Fluency, Italian Fluency
Specialization
A Master's or Bachelor's degree in Chemistry, Food Science, or equivalent expertise is required, along with a minimum of 5 years of relevant experience in a manufacturing environment within the food ingredients industry. Strong project management skills and a continuous improvement mindset are essential.
Experience Required
Minimum 5 year(s)
Lead Specialist GES P&SC at DSM
Hyderabad, Telangana, India - Full Time
Skills Needed
Analytical Skills, Ptp Knowledge, Collaboration, Sap, Ms Office, Attention To Detail
Specialization
A Bachelor's degree in Commerce is required along with a strong understanding of Purchase-to-Pay processes. Proficiency in MS Office tools and experience with SAP is preferred.
Experience Required
Minimum 2 year(s)
Senior Manager Inventory, Taste at DSM
Santanyí, Balearic Islands, Spain - Full Time
Skills Needed
Supply Chain Management, Data Management, Mrp Methodology, Supply Chain Planning, Inventory Calculation, Collaboration, Leadership, Excel, Sap, Kxs Certification, Apics Certification
Specialization
Candidates should have over 10 years of supply chain management experience and strong data management skills. Proficiency in Excel and SAP is required, with KXS and APICS certifications being a plus.
Experience Required
Minimum 10 year(s)
QA Manager- Pharma Oil at DSM
Shanghai, Shanghai, China - Full Time
Skills Needed
Quality Assurance, Pharmaceuticals, Gmp, Qa/Qc, Sap, Validation, Regulatory Compliance, Quality Audits, Communication, Problem Solving, Customer Requirements, Data Reporting, Team Collaboration, Social Skills, Learning Ability
Specialization
Candidates should have a Bachelor level or equivalent experience in Sciences, with over 5 years of QA experience in the pharmaceutical or fine chemical industries. Familiarity with validation approaches and good English skills are also required.
Experience Required
Minimum 5 year(s)
Process Engineer, Utilities - Belvidere, NJ at DSM
Belvidere, New Jersey, United States - Full Time
Skills Needed
Process Optimization, Technical Support, Project Management, Continuous Improvement, Safety Compliance, Team Engagement, Data Analysis, Predictive Maintenance, Technical Troubleshooting, Documentation, Collaboration, Coaching, Root Cause Analysis, Sustainability, Automation, Process Control
Specialization
A Bachelor’s degree in Engineering or a relevant technical discipline is required, along with 1-2 years of relevant experience, preferably in the chemical or pharmaceutical industry. Strong communication skills and the ability to manage multiple projects in a team environment are essential.
Compounder (3rd Shift) - Princeton, NJ at DSM
Princeton, New Jersey, United States - Full Time
Skills Needed
Chemical Manufacturing, Gmp, Haccp, Precision Weighing, Automated Systems, Computer Systems, Batch Completion, Material Scanning, Inventory Management, Safety Procedures, Team Collaboration, Problem Reporting, Odor Tolerance, Quality Control, Formula Information, Grounding And Bonding
Specialization
Candidates must have a high school diploma or prior experience in a manufacturing environment, along with 1-3 years of chemical manufacturing experience. Knowledge of GMP and HACCP is required, and the ability to tolerate strong odors and allergens is necessary.
Experience Required
Minimum 2 year(s)
Compounder (1st Shift) - Princeton, Nj at DSM
Princeton, New Jersey, United States - Full Time
Skills Needed
Chemical Manufacturing, Gmp, Haccp, Precision Weighing, Computer Systems, Automated Pumps, Filters, Scales, Inventory Management, Batch Completion, Safety Procedures, Team Collaboration, Problem Reporting, Material Scanning, Formula Information, Grounding And Bonding
Specialization
Candidates must have a high school diploma or prior experience in a manufacturing environment, along with 1-3 years of chemical manufacturing experience. Knowledge of GMP and HACCP is required, and the ability to tolerate strong odors and allergens is essential.
Experience Required
Minimum 2 year(s)
Programa de Estágio at DSM
, , Brazil - Full Time
Skills Needed
Diversity, Equity, Inclusion, Curiosity, Sustainability, Teamwork, Communication
Specialization
Candidates must be enrolled in a higher education course and have at least two years until graduation. Easy access to the job location is also required.
Compounder (3rd Shift) - Princeton, NJ at DSM
Princeton, New Jersey, United States - Full Time
Skills Needed
Chemical Manufacturing, Gmp, Haccp, Precision Weighing, Automated Systems, Computer Systems, Batch Completion, Material Scanning, Inventory Management, Safety Procedures, Team Collaboration, Problem Reporting, Formula Information, Raw Material Handling, Quality Control, Strong Odor Tolerance
Specialization
A high school diploma or prior experience in a manufacturing environment is required, along with 1-3 years of chemical manufacturing experience. Knowledge of GMP and HACCP is essential, and candidates must tolerate strong odors and allergens.
Experience Required
Minimum 2 year(s)
Compounder (2nd Shift) - Princeton, NJ at DSM
Princeton, New Jersey, United States - Full Time
Skills Needed
Chemical Manufacturing, Gmp, Haccp, Precision Weighing, Automated Systems, Computer Systems, Batch Completion, Material Scanning, Inventory Management, Safety Procedures, Team Collaboration, Problem Reporting, Strong Odor Tolerance, Attention To Detail, Grounding And Bonding
Specialization
A high school diploma or prior experience in a manufacturing environment is required, along with 1-3 years of chemical manufacturing experience. Knowledge of GMP and HACCP is essential, and candidates must tolerate strong odors and allergens.
Experience Required
Minimum 2 year(s)
SAP GTS Senior Lead Expert at DSM
Santanyí, Balearic Islands, Spain - Full Time
Skills Needed
Sap Gts, Global Trade Compliance, Customs Management, Trade Compliance Regulation, Seeburger Gts, E2e Supply Chain Flows, Functional Specifications, Abap, Idoc, Lsmw, Problem Solving Skills, Communication Skills, Organizational Skills, Data Quality, Business Continuity, Solution Design
Specialization
Candidates should have over 10 years of experience in SAP GTS solutions, including compliance and customs management. Strong knowledge of international trade regulations and the ability to develop functional specifications are essential.
Experience Required
Minimum 10 year(s)
Retail Advisor Full-Time (Tallaght) at Vodafone United States
, Leinster, Ireland - Full Time
Skills Needed
Customer Service, Sales, Communication, Teamwork, Self Motivation, Flexibility, Problem Solving, Administration
Specialization
You should have previous experience in customer service and be a strong communicator. Flexibility in working hours and the ability to work both independently and as part of a team are essential.
Field Product Specialist _ Cardiovascular and Metabolism _ Nam Dinh/ Thai B at Novartis
, , Vietnam - Full Time
Skills Needed
Sales, Marketing, Customer Relationship Management, Interpersonal Skills, Collaboration, Product Knowledge, Market Access, Business Planning, Presentation Skills, Customer Satisfaction, Problem Solving, Reporting, Networking, Teamwork, Communication, Therapeutic Area Knowledge
Specialization
A bachelor's degree in pharmacy is required along with a minimum of 2 years of sales experience in the pharmaceutical industry. Candidates should demonstrate good interpersonal skills and a strong aptitude for collaboration.
Experience Required
Minimum 2 year(s)
Breakfast Attendant at Schulte Hospitality Group
Jackson, Wyoming, United States - Full Time
Skills Needed
Multi Tasking, Team Player, Guest Satisfaction, Kitchen Operations, Effective Communication
Specialization
Candidates should have a minimum of one year in a restaurant or kitchen service role and a high school education. Effective communication and the ability to exceed guest expectations are essential.
Deli Shift Leader at Pilot Company
Ellensburg, Washington, United States - Full Time
Skills Needed
Customer Service, Food Safety Standards, Teamwork, Flexibility, Supervision, Food Service Experience
Specialization
Candidates should have experience in a similar position, particularly in food service. They must possess incredible customer service skills and the ability to maintain equipment according to food safety standards.
AF Solutions Clinical Specialist II - Philadelphia, PA & Northeastern NJ at Boston Scientific Corporation Malaysia
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Clinical Cardiology, Medical Device Sales, Structural Heart, Atrial Fibrillation, Electrophysiology, Technical Aptitude, Communication Skills
Specialization
Candidates must have a minimum of 2 years of experience in clinical cardiology, medical device sales, or a related industry. Experience in structural heart, atrial fibrillation, or electrophysiology is strongly preferred.
Experience Required
Minimum 2 year(s)
Cashier at Pilot Company
Santa Rosa, New Mexico, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Teamwork, Inventory Management, Cash Register Operation, Cleanliness, Communication, Flexibility
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Experience in a similar position and the ability to work a flexible schedule are preferred.
Deli Production Team Member at Pilot Company
Olympia, Washington, United States - Full Time
Skills Needed
Team Building, Customer Service, Food Preparation, Food Safety, Organization, Communication, Flexibility, Self Motivation
Specialization
Candidates should be highly motivated self-starters with the ability to work as part of a team. They must be able to lift 50 pounds and work a flexible schedule, including nights, weekends, and holidays.
Director, Service Portfolio – ESE (Enterprise Solutions & Experience) at UKG
, , United States - Full Time
Skills Needed
Service Portfolio Management, Service Management, Enterprise It Strategy, Governance, Financial Management, Service Lifecycle Management, Analytical Skills, Strategic Planning, Problem Solving Skills, Communication Skills, Influencing Skills, Cross Functional Partnerships, Innovation, Continuous Improvement, Executive Presence, Business Outcomes
Specialization
12+ years of progressive leadership in service portfolio management or enterprise IT strategy is required. A bachelor's degree is mandatory, with an advanced degree preferred.
Experience Required
Minimum 10 year(s)
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