JOB SUMMARY

The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).
Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.
We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

JOB DESCRIPTION

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.
We are looking for hard working, forward-thinking people with strong people skills who enjoy working collaboratively with others to solve problems.
We are a small but growing team with a keen sense of community. We care about the way we work, how we treat each other, the quality of our services and how we make a difference for our customers.
This is an exciting opportunity to advance your career and develop your skills within a supportive and encouraging team. We are passionate about career development and offer a diverse range of learning and development opportunities. We have partnerships with leaders in professional development, such as Pluralsight and CITF.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• User- Centred Practice
• User Research Methods

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

THE ROLE

As a User Researcher you will work with teams across ICS, DESNZ and DSIT to make sure that public-facing services and internal systems meet user needs. You’ll help teams understand the problem they’re trying to solve, and who their users are.
Your role will be to support in planning and carrying out user research. You’ll apply user research techniques to analyse and synthesise findings. You’ll work collaboratively with colleagues as part of a multi-disciplinary agile team to understand and solve complex problems.
You’ll show understanding of the diversity of users of government services and the need to make services usable and accessible to everyone.
You’ll present clear findings that colleagues and stakeholders can understand and use.
You’ll be an excellent communicator who can tailor communication to stakeholders’ needs and work with them to build relationship while meeting user needs.