Disability Case Management Specialist
Reporting to the Occupational H&S (OH&S) Manager, our Disability Case (Injury & Illness) Management Specialist is responsible managing both non-occupational and occupation injury claims for the Pacific and Prairies Regions of Paladin Airport Screening Services. The Injury & Illness Management Specialist will liaise with employees, managers and workers compensation boards to ensure the safe and timely return to work for employees unable to perform their full duties.

REQUIREMENTS

• Post-secondary degree or diploma related to Illness & Injury Management, with a background in Kinesiology or Ergonomics preferred.
• Minimum of five (5) years of work experience managing return to work plans, job site assessments and managing complex worker’s compensation claims.
• Comprehensive knowledge of claims management best practices, workers compensation claims adjudication processes and analyze functional information within the context of the work environment.
• Highly proficient in Microsoft Office Suite, specifically Outlook, Word, and Excel.
• Passionate about continuous improvement and have experience developing return to work programs and training.
• Strong communication skills, both written and verbal.
• Exceptional critical thinking and problem-solving skills.
• Able to prioritize & execute tasks in a time sensitive environment.
• Strong team-building skills, with an ability to collaborate with a variety of stakeholders.
• Experience working in unionized environments is strongly preferred.

• Develop and implement a structured case management and graduated return to work framework for both occupational and non-occupational illness or injuries.
• Manage the Injury Management program for the Pacific and Prairies Regions for employees unable to perform their regular duties due to occupational or non-occupational illness or injury
• Actively facilitate transparent communication with all key stakeholders, including employees, management, unions, People & Culture, workers compensation boards, health services, and, if applicable, insurance representatives
• Ensure confidentiality of all sensitive information is maintained when collecting functional information, developing and implementing return-to-work plans aligned with applicable laws and regulations
• Evaluate functional capabilities and liaise with management to assess the Company’s ability to provide suitable, safe and productive modified work
• Conduct the necessary follow-up with applicable stakeholders to minimize time away from work and prevent delays in return-to-work planning.
• Conduct Ergonomic and Worksite Assessments to support safe job accommodations
• Promote compliance with occupational health & safety regulations that pertain to the management of workplace injuries and return to work planning
• Review job/physical demands and develop tailored return-to-work plans in collaboration with employees, physicians, unions, and management
• Convene the Disability Management Team and case review meetings to ensure coordinated decision-making and progress tracking
• Provide training and education to frontline staff and managers with respect to their responsibilities within Illness & Injury Management
• Research, develop, and implement vocational plans to support employees who cannot be accommodated locally, including job searches and transitional work placements
• Travel to worksites throughout the province occasionally on an as-needed basis.