BRIEF DESCRIPTION: UAA ADMINISTRATOR

The User Access Administrator role will monitor Request and Incident queues. Provide technical advice/assistance to our fellow colleagues and contractors for their access needs. May attend meetings representing UAA with other teams, to troubleshoot or perform root cause analysis. Should have basic knowledge in the tools used in their daily activities.

BASIC QUALIFICATIONS:

• High School Diploma or Equivalent
• 1+ years of User Access Administration or equivalent IT experience
• 1+ years of experience demonstrating best practice controls and concepts around access management, including role-based access concepts, least privileged access, segregation of duties, SOX control, and governance
• 1+ years of using Microsoft technologies (including Excel, Word, Power Point, One Note, Teams etc.) in the enterprise space
• 1+ years to a year of using Experience with enterprise identity management solutions, such as SailPoint, CyberArk, SSO, and Service Now

PREFERRED QUALIFICATIONS:

• Minimum 1+ years of User Access Provisioning experience
• Demonstrated ability to self-motivate and be flexible within a fast-paced environment
• Previous use and understanding of industry practice access management tools such as Identity Systems (SailPoint), Request solutions (Service Now) PAM Tools (CyberArk, Delinea), Active Directory, Azure, and Radiant Logic
• Hands on, team player with a proactive and optimistic outlook
• Strong analytical verbal and written communication skills
• The ability to work in a fast paced, changing environment with a high degree of accuracy on multiple, different, applications and systems
• Previous experience with administering and maintaining access security systems
• Advanced troubleshooting and incident resolution experience
• Previous experience with risk assessment, troubleshooting, and security resolution processes
• Experience provisioning access to multiple distinct types of applications and understanding of individual system requirements therein
• Must demonstrate strong interpersonal skills, and the ability to effectively work well with others across multiple levels of management and business partners
  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
  No

• Responsible for controlling access for multiple applications/systems and making sure it is appropriate, while adhering to our security standards and required regulations and controls.
• Works towards continuous improvement on our application access procedures and controls including how to automate where needed.
• Consult and collaborate with other team members to ensure the requests are completed appropriately.
• Resolve Incidents opened by/for Colleagues experiencing problems, including consulting with other team members for resolution.
• Work on Termination, Transfer, and Annual Certification processes to ensure we are controlling access when a user exits or moves jobs.
• Run calls/meetings with other team members who work in the same area.
• Meet with development teams who wish to consult on how to request the access needed for their team members.
• Meet with other Teams/colleagues to discuss why the access the requested was not granted.
• Routinely operate as the afterhours on-call for the team which includes responding to any issues and managing the investigation, mitigation, and recovery of the issue(s)
• Work on projects and routine testing for upgrades to ticketing system as well as applications/servers/databases while interacting with many different business areas including outside vendors and contractors for technical solutions as well as daily needs.
• Provide technical assistance and support related to requests submitted by colleagues or contractors.
• Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate manner and provide end-user assistance where required.
• Works within the boundaries of our Information Security policies and standards. Adheres to audit/risk requirements for access provisioning (both internal and external).