What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 800 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.

REQUIRED QUALIFICATIONS

• 5+ years of experience in a technical services, implementation engineering, or healthcare IT support role, ideally in the medical imaging industry.
• Advanced knowledge of DICOM, HL7, and radiology or cardiology workflows.
• Hands-on experience with PACS/RIS systems, modality configuration, and healthcare integrations.
• Strong problem-solving skills with the ability to work independently on high-priority technical issues.
• Comfortable working with Linux, scripting languages (e.g., Bash, Python), and APIs.
• Excellent communication and collaboration skills — able to work cross-functionally with both technical and non-technical stakeholders.
• Deep understanding of data privacy and security in healthcare environments (HIPAA, PHIPA, SOC2, etc.).

ABOUT THE ROLE

We are seeking a Senior Technical Services Engineer with a strong background in medical imaging and healthcare IT to join our growing team. In this critical role, you’ll be the technical backbone for deploying, integrating, and supporting our imaging solutions across hospitals, imaging centres, and radiology groups.
As a senior member of the Technical Services team, you’ll not only handle complex integrations and escalations but also mentor junior engineers, contribute to technical process improvements, and act as a strategic partner to product, engineering, and customer-facing teams.
This is a high-impact role for someone who thrives at the intersection of technology, clinical workflows, and customer success — and is passionate about improving healthcare through better access to imaging.

KEY RESPONSIBILITIES

• Lead the end-to-end technical implementation of our imaging solution across diverse healthcare environments.
• Architect and configure integrations with PACS, RIS, and EMR’s, ensuring performance, scalability, and security.
• Troubleshoot and resolve complex issues involving DICOM, HL7, VPNs, and secure image routing.
• Partner closely with Product and Engineering teams to drive improvements based on customer needs and field insights.
• Serve as an escalation point for advanced support and implementation issues.
• Mentor and guide junior technical services engineers; contribute to onboarding and team skill development.
• Design and improve internal tools, automation scripts, and monitoring systems for operational efficiency.
• Develop high-quality technical documentation, SOPs, and knowledge base content.
• Represent the technical services team in customer meetings and cross-functional projects.