• What You'll DoLook After Our CustomersYou'll handle day-to-day customer queries across calls, WhatsApp, email, chat and social DMs.That includes:Product and order questions
• Payments and failed transactions
• Delivery queries
• Returns, refunds and cancellations
• Promotions and offers
• Helping customers understand bidding and Set My Price
• Following up on issues until they're resolved

The goal isn't to close tickets.It's to solve the customer's problem.

• Help Close Sales TooGreat CX can generate revenue too.You'll keep an eye out for customers who wanted to buy but didn't quite get there.Follow up on abandoned or unfinished purchases.
• Help recover failed payments.
• Turn genuine product enquiries into orders.
• Recommend alternatives when something isn't available.
• Upsell or cross-sell where it genuinely makes sense.
• Let customers know about relevant offers or bundles.

• No aggressive telesales. Helpful selling!Make the Experience Continue After the SaleThe relationship shouldn't end at "Order Confirmed."You'll help make sure customers have a good experience after they buy too.Check in with customers after delivery where appropriate.
• Ask how their experience was and collect feedback.
• Encourage happy customers to leave reviews.
• Step in quickly when something hasn't gone well.
• Turn an unhappy experience into a better one wherever possible.
• Remember good customers and help make their next experience even better.
• Spot opportunities to bring customers back for their next purchase