Are you a confident, and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!
We are looking for a highly motivated, enthusiastic and caring individual to join our Norwich Place Admin Team, who likes variety and is able to work flexibly, efficiently and independently to support a range of services.
The Peripatetic Administration Assistant role provides essential cover for the administrative roles that support the Norwich Community Services; this will include; out-patient receptions, in-patient units as well as general and specialist administration.
Applicants must possess excellent communication and administration skills, with strong knowledge of all Microsoft Applications. Candidates must be able to work as part of a team and independently as well as being able to use their initiative and work to deadlines with attention to detail and accuracy.
The postholder will need to have previous administration and secretarial experience, including experience of undertaking a range of administrative duties as well as having excellent customer care skills.
Applicants will need to be able to evidence a solid background working in a busy office environment, preferably with experience of working in the NHS. Knowledge of SystmOne would be an advantage, but training can be provided for the successful candidate.
The ability to work flexibly across different roles and as part of a team in a busy office environment is essential. The postholder will be required to work proactively, have good numerical skills and be able to multi-task, demonstrating self-management and prioritisation of their workload.
The base for this post is Norwich Community Hospital but the postholder will be required to travel frequently to other sites in the Locality, for example, Thorpe Health Centre and Norfolk & Norwich University Hospital. The successful candidate will need to hold a clean, full UK driving license, be flexible and versatile and have access to their own vehicle or be able to make alternative travel arrangements to meet the needs of the service.

• To cover shift times from 08:00 to 17:00 hours, excluding weekends and public holidays
• Dealing appropriately with all telephone enquiries as well as face to face patient contact, which may include investigating and problem solving as well as regularly dealing with matters of a complex and/or distressing nature
• Using a range of software programmes to produce, maintain and distribute documents, including adhoc and routine reports, spreadsheets, databases and presentations, which may include medical terminology
• Understanding of a range of work procedures and practices, some of which are non-routine, including transfers of care to community wards
• Require a base level of theoretical knowledge of a range of administrative roles which need covering. This is normally acquired through formal training or equivalent experience
• Photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents
• Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date and filing is carried out in a timely manner
• Receiving, sorting and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner
• Researching appropriate websites, downloading and circulating documents, as requested
• To anticipate and assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them