Job Type: Permanent
Work Model: Remote
Reference code: 130401
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ON

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

Do you possess the following?

• A total of 10-12 years of professional experience in technology product management or a related field.
• At least 5-7 years of direct experience working with SAP Fieldglass, including platform implementation, configuration, and optimization.
• In-depth knowledge of SAP Fieldglass, including its modules, functionalities, and integration capabilities.
• Proven track record of successfully managing the end-to-end lifecycle of SAP Fieldglass products, from strategy to execution.
• Strong project management skills, with the ability to lead complex technology projects and initiatives.
• Experience in managing cross-functional teams and coordinating between various stakeholders to deliver successful product outcomes.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make informed decisions.
• Experience in utilizing data analytics tools and generating reports to drive strategic insights and improvements.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Proven ability to collaborate effectively with cross-functional teams, including technology, operations, procurement, HR, and vendor management.
• Solid understanding of compliance and regulatory requirements related to external workforce management.
• Experience in identifying and mitigating risks associated with technology implementation and external workforce processes.
• Experience in developing training materials and conducting training sessions to ensure effective product utilization.
• Ability to provide ongoing support and guidance to end-users, addressing queries and resolving issues efficiently.
• Experience in managing vendor relationships, including negotiating contracts and service level agreements.
• Ability to work closely with SAP Fieldglass and other third-party vendors to manage product updates and enhancements.

OUR PURPOSE

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

CORE RESPONSIBILITIES:

Product Strategy and Roadmap:

• Develop and maintain the product strategy and roadmap for SAP Fieldglass, aligning with organizational goals and workforce management strategies.
• Identify and prioritize new features and enhancements based on stakeholder input, market trends, and business needs.

Stakeholder Collaboration:

• Collaborate with key stakeholders, including technology, operations, business stakeholders, and vendor management to gather requirements and feedback.
• Act as the primary point of contact between the Stakeholders and the Technology Solutions Team for SAP Fieldglass-related matters.

Implementation and Configuration:

• Lead the implementation and configuration of SAP Fieldglass solutions, ensuring alignment with business processes and objectives.
• Partner with technology teams to troubleshoot issues and enhance system performance.

Process Optimization:

• Analyze existing contingent workforce management processes and identify opportunities for improvement and automation within SAP Fieldglass.
• Work with cross-functional teams to streamline workflows, reduce inefficiencies, and enhance user experiences.

Training and Support:

• Develop training materials and conduct training sessions for end-users to ensure effective utilization of SAP Fieldglass.
• Provide ongoing support and guidance to users, addressing queries and resolving issues in a timely manner.

Vendor Management:

• Interface with SAP Fieldglass and other third-party vendors to manage product updates, enhancements, and issue resolution.
• Negotiate and manage contracts and service level agreements with vendors.

Data Analysis and Reporting:

• Utilize data analytics to monitor system performance, user engagement, and key metrics related to contingent workforce management.

Compliance and Risk Management:

• Ensure SAP Fieldglass is configured and utilized in compliance with organizational policies and legal requirements.
• Identify and mitigate risks associated with contingent workforce management and technology implementation.