WHY CHOOSE UXCAM

• Be part of a rapidly growing SaaS company revolutionizing product analytics
• Work alongside a collaborative and international team
• Competitive salary
• Opportunities for professional growth and development
• Flexible, remote-friendly work environment

ABOUT US

At UXCam, we provide product analytics without the complexity. Our mission is to empower companies with the visibility to surface user frustrations and make every second spent on their app or web products meaningful. Trusted by global brands, we provide actionable insights through session replay, heatmaps, and advanced analytics to deliver exceptional app experiences. As a growing and dynamic company, we value collaboration, innovation, and customer-centricity.
Are you ready to do the best work of your career? At UXCam, you’ll work alongside self-driven, creative, and entrepreneurial-minded individuals. We’re looking for people who feel empowered by flat hierarchies and want to make an impact at our hyper-growth stage startup.
We’re proud to work with global brands like Delivery Hero, Rappi, Costa Coffee, and Virgin Mobile to deliver the best mobile app experiences. By leading with the unshakable belief that caring for customers leads to better businesses, we’re backed by Silicon Valley investors and 500 Startups.
At UXCam, diversity is our strength. We’re committed to creating an inclusive environment and looking for team members from diverse professional and cultural backgrounds. If you’re ready for your next big career challenge, we want to hear from you.

ABOUT THE ROLE

We are seeking a dedicated and adaptable Customer Success Engineer to join CS team in our Berlin office. In this client-facing, consultative role, you will guide prospects and customers on best practices for implementing the UXCam SDK, ensuring they maximize value from our platform. You’ll be the go-to technical advisor, troubleshooting issues, communicating technical concepts in non-technical terms, and collaborating cross-functionally to drive customer success.

WHAT YOU’LL BE DOING

• Serve as a trusted technical advisor for customers and prospects, providing guidance on SDK implementation and integration.
• Deliver exceptional customer support through video calls, emails, Slack, written documentation, and Intercom chats.
• Troubleshoot technical issues and communicate solutions effectively to both technical and non-technical stakeholders.
• Collaborate closely with customer success, sales, product, and engineering teams to ensure customer satisfaction.
• Develop and maintain technical resources, including FAQs and how-to guides.
• Manage multiple customer projects simultaneously with strong organizational skills.
• Provide feedback to improve product features and overall customer experience.
• Replicate and test customer’s code hurdles regarding SDK implementation and best practices.

WHAT YOU’LL NEED TO SUCCEED AT THIS ROLE

• 1 to 2 years of experience in a customer success engineering, sales engineering, technical support, or solutions engineering role.
• Experience in developing iOS or Android applications.
• Strong problem-solving abilities and a customer-centric mindset.
• Exceptional verbal and written communication skills with C1 level of English or above.
• Ability to explain complex technical concepts in simple terms.
• Experience integrating third party SDKs and libraries into projects.
• Experience with APIs and product analytics platforms will be a bonus.
• Familiarity with app development environments (e.g., Xcode, Android Studio).
• Comfort working in a global environment with flexible hours to accommodate different time zones if needed.
• Additional language, e.g. Portuguese will be a plus.