ESSENTIAL SKILLS AND EXPERIENCE

• Strong understanding of ITIL practices and enterprise application ecosystems.
• Excellent communication, facilitation, and stakeholder management skills.
• Demonstrated ability to lead teams in a fast-paced, agile environment.
• Bachelor’s degree or higher in Computer Science, Information Technology or related field or equivalent work experience
• Excellent attention to detail with a focus on continuous service improvement
• Experience optimising system performance, security, storage utilisation, and planning ahead for necessary hardware or software upgrades to support the environment
• Demonstrable evidence of effective problem solving skills in complex support incidents.
• Good written and oral communication skills
• Experience supporting a wide range of Commercial off-the-shelf (COTS) applications
• Ability to demonstrate effective collaboration capability within virtual teams and multi-party environments.

ABOUT THE ROLE:

Raytheon UK is seeking a dynamic and experienced IT professional to lead a team of Application Support Engineers within our Digital Technology function. This role combines technical leadership with agile delivery responsibilities, acting as a Scrum Master within a Product Centre to ensure the successful delivery and continuous improvement of enterprise application services.
You will be responsible for overseeing the full application lifecycle, ensuring operational excellence, and facilitating agile ceremonies to drive team performance and product value. This is a hands-on leadership role requiring strong technical acumen, people management skills, and a deep understanding of agile methodologies.