At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
Today, we are an Engineering team of 100+, with offices in Copenhagen HQ, London, and Edinburgh. You can choose to work from the office, work flexibly, or work remotely (from the UK or Denmark). Regardless of the situation, we’ll help you set up your workstation and ensure you have the opportunity to connect with your team. The environment that we cultivate includes working with great people who support each other every step of the way, while at the same time encouraging you to perform at your best every day.
At Trustpilot, our B2B product is where businesses connect with their customers, showcase credibility, and unlock insights that fuel growth. The B2B app is the foundation of that experience: we continuously build and improve it so companies of every size can get the most value from Trustpilot. From managing reviews and reputation, to exploring analytics, to digital sales, to enabling smoother onboarding and workflows — our teams shape the tools that help businesses succeed in an increasingly customer-centric world. Joining the B2B area means working on products with impact, high visibility, and huge innovation potential.

WHO YOU ARE:

• Several years of experience as a Software Engineer before transitioning into the leadership track
• A history of effectively scaling and leading multiple engineering teams
• Strong systems thinking, with the ability to identify patterns and drive impactful improvements
• Experience delivering scalable systems that address complex technical and business challenges
• Extensive stakeholder management experience with a focus on working with the broader business and the ability to create alignment across diverse teams
• Experience supporting engineers and EMs in their career growth
• Decisions guided by a solutions-oriented mindset, emphasizing customer satisfaction and a willingness to take initiative
• The ability to clearly communicate complex problems to diverse stakeholders
• Consistently sharing your knowledge and seeking opportunities to improve
• Experience working in SaaS
• You are a lifelong learner — across technology, leadership, and ways of working — and you stay up to date with industry standards and best practices.
• You continuously raise the bar for yourself and those around you.
• You set the standard as a leader through your day-to-day work and the culture and values you promote.
• You believe that diversity in teams leads to improved collaboration.
• You promote a culture of continuous feedback and learning.

SOME RELEVANT TECHNOLOGIES AND SERVICES WE USE (THIS IS INFORMATIVE, NOT REQUIREMENTS):

• Infrastructure: AWS (ECS, Lambda, SNS, SQS, …), Docker, CloudFormation
• Languages: Typescript, Node.js, Python
• Frontend: React, Next.js, CSS Modules, SASS, Styled Components
• Database: DynamoDB, PostgreSQL, MongoDB, BigQuery
• Systems: Salesforce, Zuora, Contentful

ABOUT US

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

• Lead and scale engineering teams (you will lead both EMs and ICs), balancing business impact with sustainable engineering practices.
• Shape and enhance engineering culture, raising the bar for technical excellence, collaboration, and innovation.
• Drive cross-team initiatives in partnership with Staff Engineers, Senior EMs, and Product/UX leaders.
• Manage and mitigate high-risk elements of major initiatives, ensuring alignment and transparency with stakeholders.
• Shape and enhance engineering strategy in close partnership with Staff Engineers and senior leaders.
• Attract, engage, and retain engineers and EMs, supporting the growth of both.
• Identify and resolve problems proactively, even in ambiguous situations or where negotiations and trade-offs are required.
• Enable other functions to perform at their best through effective, enduring partnerships.