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Call Routing Engineering Senior Manager at Verizon
Basking Ridge, NJ 07920, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hardware Engineering Intern Summer 2026 at Ralliant
Beaverton, Oregon, United States - Full Time
Skills Needed
Hardware Design, Problem Solving, Analog Hardware, Digital Hardware, Test Equipment, Manufacturing Issues, Schematic Tools, Layout Tools, Customer Issues, Quality Challenges, Root Cause Analysis, First Pass Yield, Precision Equipment, Measurement Equipment, Structured Problem Solving, Electrical Engineering
Specialization
Actively pursuing a Bachelor's degree in Electrical Engineering or Computer Engineering is required. General knowledge of analog and digital hardware concepts and a passion for learning about test and measurement equipment are also necessary.
Winter Co-op 2026 - Software Engineering at Manulife
Halifax, NS, Canada - Full Time
Skills Needed
Mysql, Oracle, Microsoft Sql Server, Java, Python, Relational Databases, Code, Computer Science
Specialization
Computer science engineering or a related field
Qualification
Graduate
Transportation Engineering Co-op Student at Arcadis
Waterloo, Ontario, Canada - Full Time
Skills Needed
Civil Engineering, Transportation Engineering, Communication Skills, Autocad, Microstation
Specialization
Candidates must be enrolled in a Civil Engineering program. Interest in a career in transportation engineering is an asset.
Software Developer II (Data Engineering) at Lightspeed Belgium
Montreal, Quebec, Canada - Full Time
Skills Needed
Sql, Data Modeling, Data Transformation, Performance Tuning, Dataform, Dbt, Apache Airflow, Cloud Data Platforms, Gcp, Etl, Elt, Python, Data Governance, Data Security, Compliance, Problem Solving, Communication
Specialization
Proficiency in SQL and experience with data transformation tools like Dataform and DBT are essential. Familiarity with cloud platforms, particularly GCP, and strong problem-solving skills are also required.
Experience Required
Minimum 2 year(s)
Project Engineer - Aviation Engineering at Shrewsberry Associates LLC
Dallas, TX 75252, USA - Full Time
Skills Needed
Civil Engineering, Communication Skills, Powerpoint, Excel, Training, Technical Reports
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Departmental Manager | Civil Engineering at H2M Careers
Parsippany-Troy Hills, New Jersey, United States - Full Time
Skills Needed
Civil Engineering, Project Management, Client Relationship Management, Business Development, Staff Development, Site Engineering, Regulatory Approvals, Permitting, Site Layout, Storm Drainage, Roadway Design, Water Infrastructure, Erosion Control, Interpersonal Communication, Financial Management, Networking
Specialization
Candidates must have a Bachelor’s Degree in Civil Engineering and a New Jersey Professional Engineer License (PE). Additionally, 15+ years of leadership, project management, and client management experience is required, along with established client relationships.
Experience Required
Minimum 10 year(s)
Bridge and Structure Engineering Intern at Coffman Engineers, Inc.
Spokane, Washington, United States - Full Time
Skills Needed
Design Calculations, Project Documentation, Collaboration, Construction Drawings, Research, Analysis, Communication, Autocad, Revit, Structural Analysis Tools
Specialization
Candidates must be enrolled as a full-time student in an accredited engineering program with two years of required courses completed. Strong written and verbal communication skills are essential, and understanding of Computer-Aided Drafting is a plus.
Security Engineer, Detection Engineering at Asana
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Application Security, Penetration Testing, Security Reviews, Threat Modeling, Software Engineering, Python, Javascript, Typescript, Scala, Owasp Top 10, Vulnerability Management, Static Analysis, Dynamic Analysis, Communication Skills, Curiosity About Ai, Collaboration
Specialization
5+ years of experience in application security or software engineering with a security focus is required. Strong knowledge of common web application vulnerabilities and security tools is essential.
Experience Required
Minimum 5 year(s)
Bridge and Structure Engineering Intern at Coffman Engineers, Inc.
Spokane, Washington, United States - Full Time
Skills Needed
Design Calculations, Project Documentation, Collaboration, Construction Drawings, Research, Analysis, Communication, Computer Aided Drafting, Autocad, Revit, Structural Analysis Tools
Specialization
Candidates must be enrolled as a full-time student in an engineering program and have completed two years of required courses towards an undergraduate engineering degree. Strong written and verbal communication skills are essential, and understanding of Computer-Aided Drafting is a plus.
Program Manager, Global Engineering Lab at Micron Technology
Boise, Idaho, United States - Full Time
Skills Needed
Project Management, Data Analysis, Budget Management, Resource Allocation, Risk Management, Executive Presentations, Scope Management
Specialization
Conducting data analysis to monitor progress and generate insights and reports. Preparing executive-level presentations and reports outlining project status, risks, and outcomes.
Experience Required
Minimum 2 year(s)
Intern - Process Engineering -Technician at DSM
Shanghai, Shanghai, China - Full Time
Skills Needed
Process Engineering, Chemical Engineering, Pharmacy, Laboratory Work, Safety Initiatives, Environmental Initiatives, Data Recording, Sample Preparation, Scientific Investigations, Housekeeping, Process Improvement, Team Collaboration, Curiosity, Sustainability, Open Mindset, Learning
Specialization
A bachelor's degree or higher in Chemical, Pharmacy, Chemical Engineering, or a related field is required. Candidates should be able to work at least three days a week for a minimum of three months, with six months preferred.
Engineering Manager, Power Quality Xi'an at Eaton USA
Shenzhen, Guangdong Province, China - Full Time
Skills Needed
Power Electronics, Embed Firmware, Automatic Control, Engineering Leadership, Technology Development, Platform Management, System Architecture Design, Sales Key Account Management, Coaching, Performance Review, Strategy Thinking, Change Management, Problem Solving, Training, Presentation
Specialization
Candidates should have a bachelor's or master's degree and at least 15 years of experience in power electronics, with a strong track record in technology development and engineering leadership. Experience in engineering strategy and platform management is also required.
Experience Required
Minimum 10 year(s)
Principal Engineer, Firmware Engineering at Sandisk
Hsinchu, , Taiwan - Full Time
Skills Needed
C Programming, Debugging Skills, Problem Solving Skills, Firmware, Embedded Systems, Pcie, Nvme, Flash Based Products, Design Skills, Complex Systems Understanding, Technical Leadership, Cross Functional Teamwork, Team Player, Mentoring, Multitasking
Specialization
Strong C programming and debugging skills are essential, along with experience in the firmware/embedded field. Knowledge of PCIe/NVMe and experience with Flash-based products are advantageous.
Experience Required
Minimum 5 year(s)
Electrophysiology R&D Engineering Intern at Boston Scientific Corporation Malaysia
, , United States - Full Time
Skills Needed
Biomedical Engineering, Mechanical Engineering, Chemical Engineering, Electrical Engineering, Computer Science, Problem Solving, Collaboration, Communication, Pre Clinical Work, Lab Experience, Mentorship, Innovative Solutions, Clinical Environment, Prototype Assessment, Therapeutic Safety, Effective Communication
Specialization
Candidates must be pursuing a degree in relevant engineering fields and have at least one semester of school left post-internship. They must also be eligible to work in the U.S. without company sponsorship and have reliable transportation to the Arden Hills, MN location.
Electrophysiology R&D Engineering Intern at Boston Scientific Corporation Malaysia
, , United States - Full Time
Skills Needed
Mechanical Engineering, Biomedical Engineering, Problem Solving, Collaboration, Analytical Techniques, Statistical Analysis, Device Design, Clinical Feedback, Prototyping, Testing, Mentorship, Networking, Cross Functional Teams, New Technologies, Procedural Techniques, Live Clinical Procedures
Specialization
Candidates must be pursuing a degree in Mechanical or Biomedical Engineering and graduate between Fall 2026 and Spring 2028. They must also be eligible to work in the U.S. without sponsorship and have reliable transportation to the Arden Hills location.
エンジニアリング・スーパーバイザー Engineering Supervisor at Accor
Osaka, , Japan - Full Time
Skills Needed
Painting, Interior Repair, Furniture Repair, Wallpaper Repair, Carpet Repair, Hotel Facility Maintenance, Effective Communication, Teamwork, Cooperation, Japanese Communication, Pc Skills
Specialization
Candidates should have experience in painting, interior repair, and hotel facility maintenance. Effective communication skills in Japanese and teamwork are essential, along with basic PC skills.
Experience Required
Minimum 2 year(s)
Technologist - System Design Engineering at Sandisk
Bengaluru, karnataka, India - Full Time
Skills Needed
System Integration, Verification, Qualification, Failure Analysis, Dram Selection, Project Management, Communication, Problem Solving, Cross Functional Team Leadership, Technical Understanding, Organizational Skills, Interpersonal Skills, Nand Flash, Ddr, Lpddr, Gddr
Specialization
Candidates must have a Bachelor's, Master's, or PhD in a relevant field and significant experience in NAND flash-based system design. Proven leadership in product management and knowledge of DRAM specifications are essential.
Experience Required
Minimum 10 year(s)
Electrical Design Engineering Internship at Toyota Lift
Columbus, Indiana, United States - Full Time
Skills Needed
Electrical Engineering, Programming, C, C++, C#, Python, Embedded Systems, Teamwork, Communication, Troubleshooting, Project Management, Electro Mechanical Systems, Prototype Builds, System Design, Validation, Collaboration
Specialization
Candidates should have a cumulative GPA of 3.0 or higher and be currently enrolled in a degree program in Electrical Engineering or related fields. Coursework in programming languages and basic electrical design experience is preferred.
International Engineering Summer Intern at Rolls-Royce
Indianapolis, Indiana, United States - Full Time
Skills Needed
Interpersonal Skills, Curiosity, Problem Solving, Analytical Skills, Critical Thinking, Agility, Open Mindedness, Initiative, Self Direction, Teamwork, Verbal Skills, Written Skills, Data Interpretation
Specialization
Candidates must be students graduating between December 2026 and May 2027 from the University of Virginia or Virginia Tech. A minimum GPA of 3.0 and U.S. citizenship are required, with relevant majors specified.
Call Routing Engineering Senior Manager at Verizon
Basking Ridge, NJ 07920, USA -
Full Time


Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

200000.0

Posted On

04 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description
  • Basking Ridge, New Jersey
  • Irving, Texas
  • Ashburn, Virginia

… ([All 11 locations])

  • US: Basking Ridge, New Jersey
  • Irving, Texas
  • Ashburn, Virginia
  • Lone Tree, Colorado
  • Cary, North Carolina
  • Annapolis Junction, Maryland
  • Miami, Florida
  • Rolling Meadows, Illinois
  • Chandler, Arizona
  • Alpharetta, Georgia
  • Temple Terrace, Florida

Job ID: R-1080564
Apply prior to the end date: September 9th, 2025

Responsibilities

WHAT YOU’LL BE DOING…

As Senior Manager, you’ll lead the strategy for the Call Routing and Interactive Voice Response (IVR) experience within Verizon’s Virtual-to-Business (V2B) Inside Sales teams. This highly impactful role demands significant expertise, the ability to manage multiple complex projects, meet critical deadlines, prioritize efficiency, and relentlessly focus on improving the customer experience.

KEY RESPONSIBILITIES:

  • Serve as the single point of accountability for all Call Routing strategies within the V2B Organization, leading projects from ideation to completion.
  • Have a deep understanding of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Intelligent Contact Management (ICM) architecture and functionalities
  • Experience creating, modifying, and scheduling call routing scripts within the Cisco ICM environment
  • Being proficient in troubleshooting ICM and UCCE environments
  • Writing Cisco ICM Scripts to define how calls are routed within our contact center environment.
  • Develop and execute comprehensive call routing and IVR strategies, incorporating Computer Telephony Integration (CTI), Google Contact Center AI (CCAI), Outbound Dialers and other systems to maximize efficiency, minimize misdirected calls/transfers, and ultimately enhance revenue and customer experience.
  • Research, evaluate, and implement optimal call routing methodologies to ensure efficient queue management, superior customer experience, and alignment with key business outcomes and revenue goals.
  • Being able to put business routing needs into a technical design and request for GTS to code.
  • Analyze and optimize existing call routing flows, developing strategic roadmaps for improvements and ensuring seamless cross-functional execution.
  • Build compelling business cases for IVR and Call Routing enhancements, leveraging data to quantify revenue generation and cost savings.
  • Design and define the end-to-end IVR experience across multiple enterprise partners and workgroups, collaborating closely with Rourint and Workforce Planning teams.
Call Routing Engineering Senior Manager at Verizon
Basking Ridge, NJ 07920, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hardware Engineering Intern Summer 2026 at Ralliant
Beaverton, Oregon, United States - Full Time
Skills Needed
Hardware Design, Problem Solving, Analog Hardware, Digital Hardware, Test Equipment, Manufacturing Issues, Schematic Tools, Layout Tools, Customer Issues, Quality Challenges, Root Cause Analysis, First Pass Yield, Precision Equipment, Measurement Equipment, Structured Problem Solving, Electrical Engineering
Specialization
Actively pursuing a Bachelor's degree in Electrical Engineering or Computer Engineering is required. General knowledge of analog and digital hardware concepts and a passion for learning about test and measurement equipment are also necessary.
Winter Co-op 2026 - Software Engineering at Manulife
Halifax, NS, Canada - Full Time
Skills Needed
Mysql, Oracle, Microsoft Sql Server, Java, Python, Relational Databases, Code, Computer Science
Specialization
Computer science engineering or a related field
Qualification
Graduate
Transportation Engineering Co-op Student at Arcadis
Waterloo, Ontario, Canada - Full Time
Skills Needed
Civil Engineering, Transportation Engineering, Communication Skills, Autocad, Microstation
Specialization
Candidates must be enrolled in a Civil Engineering program. Interest in a career in transportation engineering is an asset.
Software Developer II (Data Engineering) at Lightspeed Belgium
Montreal, Quebec, Canada - Full Time
Skills Needed
Sql, Data Modeling, Data Transformation, Performance Tuning, Dataform, Dbt, Apache Airflow, Cloud Data Platforms, Gcp, Etl, Elt, Python, Data Governance, Data Security, Compliance, Problem Solving, Communication
Specialization
Proficiency in SQL and experience with data transformation tools like Dataform and DBT are essential. Familiarity with cloud platforms, particularly GCP, and strong problem-solving skills are also required.
Experience Required
Minimum 2 year(s)
Project Engineer - Aviation Engineering at Shrewsberry Associates LLC
Dallas, TX 75252, USA - Full Time
Skills Needed
Civil Engineering, Communication Skills, Powerpoint, Excel, Training, Technical Reports
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Departmental Manager | Civil Engineering at H2M Careers
Parsippany-Troy Hills, New Jersey, United States - Full Time
Skills Needed
Civil Engineering, Project Management, Client Relationship Management, Business Development, Staff Development, Site Engineering, Regulatory Approvals, Permitting, Site Layout, Storm Drainage, Roadway Design, Water Infrastructure, Erosion Control, Interpersonal Communication, Financial Management, Networking
Specialization
Candidates must have a Bachelor’s Degree in Civil Engineering and a New Jersey Professional Engineer License (PE). Additionally, 15+ years of leadership, project management, and client management experience is required, along with established client relationships.
Experience Required
Minimum 10 year(s)
Bridge and Structure Engineering Intern at Coffman Engineers, Inc.
Spokane, Washington, United States - Full Time
Skills Needed
Design Calculations, Project Documentation, Collaboration, Construction Drawings, Research, Analysis, Communication, Autocad, Revit, Structural Analysis Tools
Specialization
Candidates must be enrolled as a full-time student in an accredited engineering program with two years of required courses completed. Strong written and verbal communication skills are essential, and understanding of Computer-Aided Drafting is a plus.
Security Engineer, Detection Engineering at Asana
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Application Security, Penetration Testing, Security Reviews, Threat Modeling, Software Engineering, Python, Javascript, Typescript, Scala, Owasp Top 10, Vulnerability Management, Static Analysis, Dynamic Analysis, Communication Skills, Curiosity About Ai, Collaboration
Specialization
5+ years of experience in application security or software engineering with a security focus is required. Strong knowledge of common web application vulnerabilities and security tools is essential.
Experience Required
Minimum 5 year(s)
Bridge and Structure Engineering Intern at Coffman Engineers, Inc.
Spokane, Washington, United States - Full Time
Skills Needed
Design Calculations, Project Documentation, Collaboration, Construction Drawings, Research, Analysis, Communication, Computer Aided Drafting, Autocad, Revit, Structural Analysis Tools
Specialization
Candidates must be enrolled as a full-time student in an engineering program and have completed two years of required courses towards an undergraduate engineering degree. Strong written and verbal communication skills are essential, and understanding of Computer-Aided Drafting is a plus.
Program Manager, Global Engineering Lab at Micron Technology
Boise, Idaho, United States - Full Time
Skills Needed
Project Management, Data Analysis, Budget Management, Resource Allocation, Risk Management, Executive Presentations, Scope Management
Specialization
Conducting data analysis to monitor progress and generate insights and reports. Preparing executive-level presentations and reports outlining project status, risks, and outcomes.
Experience Required
Minimum 2 year(s)
Intern - Process Engineering -Technician at DSM
Shanghai, Shanghai, China - Full Time
Skills Needed
Process Engineering, Chemical Engineering, Pharmacy, Laboratory Work, Safety Initiatives, Environmental Initiatives, Data Recording, Sample Preparation, Scientific Investigations, Housekeeping, Process Improvement, Team Collaboration, Curiosity, Sustainability, Open Mindset, Learning
Specialization
A bachelor's degree or higher in Chemical, Pharmacy, Chemical Engineering, or a related field is required. Candidates should be able to work at least three days a week for a minimum of three months, with six months preferred.
Engineering Manager, Power Quality Xi'an at Eaton USA
Shenzhen, Guangdong Province, China - Full Time
Skills Needed
Power Electronics, Embed Firmware, Automatic Control, Engineering Leadership, Technology Development, Platform Management, System Architecture Design, Sales Key Account Management, Coaching, Performance Review, Strategy Thinking, Change Management, Problem Solving, Training, Presentation
Specialization
Candidates should have a bachelor's or master's degree and at least 15 years of experience in power electronics, with a strong track record in technology development and engineering leadership. Experience in engineering strategy and platform management is also required.
Experience Required
Minimum 10 year(s)
Principal Engineer, Firmware Engineering at Sandisk
Hsinchu, , Taiwan - Full Time
Skills Needed
C Programming, Debugging Skills, Problem Solving Skills, Firmware, Embedded Systems, Pcie, Nvme, Flash Based Products, Design Skills, Complex Systems Understanding, Technical Leadership, Cross Functional Teamwork, Team Player, Mentoring, Multitasking
Specialization
Strong C programming and debugging skills are essential, along with experience in the firmware/embedded field. Knowledge of PCIe/NVMe and experience with Flash-based products are advantageous.
Experience Required
Minimum 5 year(s)
Electrophysiology R&D Engineering Intern at Boston Scientific Corporation Malaysia
, , United States - Full Time
Skills Needed
Biomedical Engineering, Mechanical Engineering, Chemical Engineering, Electrical Engineering, Computer Science, Problem Solving, Collaboration, Communication, Pre Clinical Work, Lab Experience, Mentorship, Innovative Solutions, Clinical Environment, Prototype Assessment, Therapeutic Safety, Effective Communication
Specialization
Candidates must be pursuing a degree in relevant engineering fields and have at least one semester of school left post-internship. They must also be eligible to work in the U.S. without company sponsorship and have reliable transportation to the Arden Hills, MN location.
Electrophysiology R&D Engineering Intern at Boston Scientific Corporation Malaysia
, , United States - Full Time
Skills Needed
Mechanical Engineering, Biomedical Engineering, Problem Solving, Collaboration, Analytical Techniques, Statistical Analysis, Device Design, Clinical Feedback, Prototyping, Testing, Mentorship, Networking, Cross Functional Teams, New Technologies, Procedural Techniques, Live Clinical Procedures
Specialization
Candidates must be pursuing a degree in Mechanical or Biomedical Engineering and graduate between Fall 2026 and Spring 2028. They must also be eligible to work in the U.S. without sponsorship and have reliable transportation to the Arden Hills location.
エンジニアリング・スーパーバイザー Engineering Supervisor at Accor
Osaka, , Japan - Full Time
Skills Needed
Painting, Interior Repair, Furniture Repair, Wallpaper Repair, Carpet Repair, Hotel Facility Maintenance, Effective Communication, Teamwork, Cooperation, Japanese Communication, Pc Skills
Specialization
Candidates should have experience in painting, interior repair, and hotel facility maintenance. Effective communication skills in Japanese and teamwork are essential, along with basic PC skills.
Experience Required
Minimum 2 year(s)
Technologist - System Design Engineering at Sandisk
Bengaluru, karnataka, India - Full Time
Skills Needed
System Integration, Verification, Qualification, Failure Analysis, Dram Selection, Project Management, Communication, Problem Solving, Cross Functional Team Leadership, Technical Understanding, Organizational Skills, Interpersonal Skills, Nand Flash, Ddr, Lpddr, Gddr
Specialization
Candidates must have a Bachelor's, Master's, or PhD in a relevant field and significant experience in NAND flash-based system design. Proven leadership in product management and knowledge of DRAM specifications are essential.
Experience Required
Minimum 10 year(s)
Electrical Design Engineering Internship at Toyota Lift
Columbus, Indiana, United States - Full Time
Skills Needed
Electrical Engineering, Programming, C, C++, C#, Python, Embedded Systems, Teamwork, Communication, Troubleshooting, Project Management, Electro Mechanical Systems, Prototype Builds, System Design, Validation, Collaboration
Specialization
Candidates should have a cumulative GPA of 3.0 or higher and be currently enrolled in a degree program in Electrical Engineering or related fields. Coursework in programming languages and basic electrical design experience is preferred.
International Engineering Summer Intern at Rolls-Royce
Indianapolis, Indiana, United States - Full Time
Skills Needed
Interpersonal Skills, Curiosity, Problem Solving, Analytical Skills, Critical Thinking, Agility, Open Mindedness, Initiative, Self Direction, Teamwork, Verbal Skills, Written Skills, Data Interpretation
Specialization
Candidates must be students graduating between December 2026 and May 2027 from the University of Virginia or Virginia Tech. A minimum GPA of 3.0 and U.S. citizenship are required, with relevant majors specified.
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