Coordinator, Contracts and Services (Waste Management)
Job Number: 2514
Job Type: Temporary Full-Time
Temp Contract Length: 24 months
Location: 925 Erb St W - Administration Building
Job Category: Engineering
Number of Positions: 1
Department: Contracts and Customer Service
Division: Engineering and Environmental Services
Hours of Work: 35
Union: CUPE 1883
Grade: CUPE 1883 Grade 014

ABOUT US!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Dish with One Spoon Wampum:

Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Recognizing our shared humanity and land
• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of contract management; implementation of waste collection, composting, waste reduction programs; financial analysis and budgeting skills, acquired through a 3-year diploma/degree in Science, Engineering, Environmental Studies, Business Administration, or a related field, plus 3 years of directly related experience.
• Knowledge of and ability to comply with policies, procedures, related legislation (e.g., Environmental Protection Act, municipal by-laws), and the Environmental Management Systems (EMS).
• Problem solving, analytical, and assessment skills to interpret/enact contract terms and conditions, resolve service issues, reconcile program data and prepare contractor payments, implement programs, and recommend program/service improvements.
• Communication and human relations skills to obtain and clarify information to resolve complaints; advise staff regarding services and contracts; maintain relationships with contractors; conduct training and presentations; and participate as an effective team member.
• Ability to write clear, concise letters, recommendations, committee reports, contract terms/ conditions, and technical data (e.g., tenders, requests for proposals). Ability to read and interpret contracts and industry publications.
• Computer skills with ability to use software such as Microsoft Office, a customer service database, GIS, and geoware.
• A valid Class G driver’s license (or G2 with 3 years of driving experience) and acceptable driving record are required to drive a corporate vehicle.
• Ability to support and demonstrate the Region’s values.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.
The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).

THE ROLE

Assists to administer waste collection and diversion contracts, ensuring service delivery per contract terms and conditions. Coordinates follow up to customer service requests and resolves escalations. Implements programs and recommends process improvements.

DUTIES/RESPONSIBILITIES

• Assists to administer the day-to-day operations of waste collection and diversion contracts (e.g., organics/recycling/garbage collection, multi-residential, large items, yard waste). Monitors the financial, safety, environmental, and operational performance of contracts to ensure requirements are met. Resolves problems with contractors, as necessary; refers serious problems to supervisor.
• Works with area municipalities, waste collection contractors, businesses, and other stakeholders to identify key waste streams and determine best methods of collecting and processing recyclable, compostable, and waste materials.
• Reconciles monthly contractor invoices against activity data for payment, per management approval. Monitors collection activity, generates reports, and flags unusual and anomalous activity. Follows up with contractors, management, and staff and resolves discrepancies.
• Administers program database for diversion programs (e.g., collection data, audits, garbage rebates, garbage tags, recycling program inventory). Updates new residential/business waste management services in GIS. Updates standards, eligibility, quality control, issue resolution, and exemptions. Reconciles data with external database (e.g., MPAC).
• Participates in program development with divisional staff and implements programs. Coordinates details including payment, contracts, and logistics. Recommends process improvements.
• Assists supervisor to develop waste collection and diversion contracts. Researches and writes terms and conditions and negotiates services/specifications for addition into current contracts for supervisor approval.
• Receives and coordinates follow up to service requests (complaints/inquiries). Resolves escalated complaints and obtains additional information.
• Consults with and advises inspectors regarding inspection reports. Assesses and handles escalated/complex investigations. Makes recommendations to supervisor for financial penalties to contractors.
• Documents and monitors customer service requests, issues and resolutions, inquiries, and contractor performance management issues for waste collection contracts. Prepares reports regarding contract performance (e.g., tonnages collected, service requests) and provides recommendations for service improvements.
• Provides guidance to divisional and contact centre staff regarding information scripts.
• Participates with Community Planning staff to develop building code amendments related to waste management, including containers, space requirements, and road geometry.
• Provides information for inclusion in Planning and Public Works Committee reports, as requested by manager (e.g., site reviews for new services, progress of program implementation)
• Attends conferences, business group meetings, and citizen group meetings to gather and provide information on programs and services.
• Removes waste and recyclables as needed when following up on customer issues. Secures and transports to recycling facility/landfill.
• Participates in the procurement process for waste collection services, including vehicles and equipment.
• Recommends to supervisor clauses/amendments to contracts; liquidated damages; and program costs (e.g., blue boxes, carts). Has a p-card.
• Performs related duties as assigned.