Job Summary:
JOB DESCRIPTION – Senior Analyst, eCommerce Growth & Ancillary Revenue
Location: Chicago, IL
Division: eCommerce Growth & Ancillary Revenue
Line Manager: Director, eCommerce Growth & Ancillary Revenue
Contract Terms: Full Time

THE JOB

Ticketmaster is entering an exciting chapter of growth, with new investment and focus on maximizing value across the entire fan journey. We’re seeking a Senior Analyst to join our team focused on Ancillary Revenue—an increasingly strategic area that includes ticket add-ons, insurance, and other fan-centric upgrades.
This role will be instrumental in establishing and scaling the data infrastructure and insights needed to drive business growth. You’ll partner closely with your manager and peers to develop data-driven recommendations that enhance revenue performance and improve the fan experience. You’ll also take ownership of building and updating the Ancillary Revenue business model, helping senior leadership understand the key drivers of growth and performance. The ideal candidate brings strong analytical skills, commercial intuition, clear communication, and a structured approach to solving complex problems.

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• 2+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role
• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field
• Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations
• High proficiency in Excel; experience with SQL and data visualization tools (e.g., Looker, Domo) is a plus
• Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
• Proven ability to work independently in a fast-paced, results-oriented environment while managing multiple priorities
• Clear and confident communicator, with the ability to influence cross-functional stakeholders and senior leadership
• Willingness and ability to work from our Chicago office as needed

YOU (BEHAVIOURAL SKILLS)

• Analytical Prowess: Get excited working with large data sets and be able to structure high-quality analytical approaches to problem solving. Frame the answer in a straightforward and effective manner.
• Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions
• Creative Thinker: Think outside the box, introduce novel solutions, think about “what’s next”, and challenge the status quo.
• Persuasive Storyteller: Share plans and insights effectively and concisely via high-impact presentations to drive business strategy and change behavior
• Collaborator: Communicate and collaborate cross-functionally across our team and a matrixed organization to help deliver key initiatives.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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The expected compensation for this position is:

• Own and evolve the Ancillary Revenue business model to track performance / associated drivers and forecast growth opportunities
• Develop and maintain dashboards, reports, and business intelligence tools that guide decision-making
• Build relationships and partner with cross-functional teams (product, marketing, finance, and sales) to execute commercial strategies
• Present data-driven recommendations in a clear, compelling way to influence senior stakeholders
• Blend quantitative analysis with qualitative inputs from stakeholders, industry trends, and fan / client feedback
• Support go-to-market planning and evaluate the performance of new product launches using key KPIs established for the business
• Drive continuous improvement by sharing best practices and bringing a growth mindset to day-to-day work