JOB OVERVIEW

The Operations Supervisor provides supervision to a team of administrative support. The supervisor is responsible for coaching, mentoring, modeling best practices, scheduling, managing Paid Time Off (PTO) and day-to-day performance for direct reports. The supervisor is responsible for monthly audits/scorecards and communicating as appropriate.
Additional Information
Department Name: Patient Financial Services PFS
Job Status: Full time, 40 hours per week.
Shift: Day, 7am to 4:30am(flexible), Hybrid.

MINIMUM QUALIFICATIONS

• Degrees
• High School diploma or equivalent.
• Area of Study
• Please insert details here for AREA STUDY
• Experience
• Minimum of two (2) years previous relevant experience in a health care setting.
• Equivalency
• Bachelors’ degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.

ESSENTIAL FUNCTIONS

• Recruits, screens and selects applicants for administrative support roles.
• Educates all staff on job processes.
• Ensures proper training of staff by utilizing the resources available within the team.
• Assigns and manages day-to-day work flow for staff.
• Manages, mentors, and supports staff on a daily basis.
• Develops clear goals and objectives for performance management and effectively communicates accountability.
• Creates a culture and atmosphere that will lead to a high level of employee engagement.
• Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
• Provides and utilizes productivity reports for the department to assess performance of entire team.
• Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).
• Participates in labor cost and financial component decisions related to day-to-day operations.
• Performs Kronos and other relevant time keeping administration.
• Manages day-to-day administrative operations, including staffing.
• Acts as a working supervisor and remains available to provide coverage for administrative/support staff.
• Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership.
• Establishes team communication norms and staff rounding.
• Other duties as assigned.