Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
The Senior Analyst, Sales Operations is primarily responsible for the development and reporting of key performance indicators (KPIs) related to our commercial objectives and performance. These KPIs will be designed to uncover insights needed to make data-driven decisions on commercial objectives and priorities. Insights will cover a broad range of areas including Direct to Customer marketing (DTC), alignment and effectiveness of commercial incentives, organic demand generation, marketing campaigns, sales excellence (e.g. territory planning), field expansion, and patient segmentation.
Working in a dynamic, collaborative team environment, the successful candidate will support Insulet’s commercial success. The ideal candidate will have a demonstrated ability to comprehend business process and context, while also having the technical skills needed to develop and report-out insights at all levels of the organization. This is a hands-on role playing a key position in driving the growth of Insulet over the next several years!

Responsibilities:

• Understands company strategy, market opportunities, and corporate strategic imperatives.
• Drives linkage of corporate strategy to commercial objectives through KPIs and related insights.
• Builds and maintains strong rapport with commercial business partners in sales, marketing, market access, and customer care to develop KPIs in support of their respective initiatives to ensure ongoing operational needs are met.
• Drives continuous improvement, automation, and self-service of insights consumption for the commercial team with tools (e.g. salesforce.com), reporting and training.
• Develops and maintains performance dashboards and comprehensive reporting
• Conducts analysis and makes recommendations for commercial initiatives to drive growth and achievement of commercial strategy and objectives.
• Proactively “connects the dots” across commercial teams & IT to drive alignment of strategy and tactics as well as inform prioritization decisions.
• Through insights and connectivity with commercial teams, identifies and evaluates fundamental underlying commercial challenges, providing recommendations for actions needed to improve and/or mitigate risk.

Minimum Requirements:
Education and Experience:

Minimum Qualifications:

• 7 years of experience working in commercial analytical roles of increasing responsibility.
• Bachelors Degree (preferred field of study in finance, accounting, marketing, economics, or information technology)
• Experience driving commercial/sales process improvement.
• Demonstrated ability to develop and communicate KPIs, insights and related recommendations.
• Experience working with salesforce.com, and other analytical tools. Advanced Microsoft Excel (including VBA), and salesforce.com dashboard and reporting skills.
• Proven ability to provide business analysis and system development / configuration deliverables related to process improvement.

Preferred:

• Experience working with salesforce.com, and other analytical tools. Advanced Microsoft Excel (including VBA), and salesforce.com dashboard and reporting skills.
• Knowledge of salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning preferred but skills in Salesforce Classic also an asset.

Skills and Competencies:

• Outstanding data management/analysis capabilities required
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously
• Ability to work in a time-sensitive focused, dynamic environment, consistently producing deliverables within agreed upon timelines
• Excellent communication, influencing and negotiating skills are critical
• Ability to analyze business processes, design process improvements, and train business users on the new processes.
• Experience supporting or working with a commercial organization, preferably in the pharmaceutical, or medical device industry.
• Positive, results-driven, rational, logical, team player
• Familiarity with Spotfire, and basic coding skills preferred.

Travel:
Approx. 10% for field visits, attendance at Sales Meetings
NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office at least three (3) days per week. #LI-Hybrid

• Understands company strategy, market opportunities, and corporate strategic imperatives.
• Drives linkage of corporate strategy to commercial objectives through KPIs and related insights.
• Builds and maintains strong rapport with commercial business partners in sales, marketing, market access, and customer care to develop KPIs in support of their respective initiatives to ensure ongoing operational needs are met.
• Drives continuous improvement, automation, and self-service of insights consumption for the commercial team with tools (e.g. salesforce.com), reporting and training.
• Develops and maintains performance dashboards and comprehensive reporting
• Conducts analysis and makes recommendations for commercial initiatives to drive growth and achievement of commercial strategy and objectives.
• Proactively “connects the dots” across commercial teams & IT to drive alignment of strategy and tactics as well as inform prioritization decisions.
• Through insights and connectivity with commercial teams, identifies and evaluates fundamental underlying commercial challenges, providing recommendations for actions needed to improve and/or mitigate risk