The Underwriting Consultant, Training & Development is a role within the broader Underwriting Risk Management team with a primary focus on new hire onboarding. This role involves maintaining and enhancing training content, facilitating the underwriting process, and supporting broader risk management activities. The ideal candidate will have a strong foundation in Manulife’s underwriting philosophy, a passion for sharing their knowledge and nurturing curiosity, a continuous improvement mindset, and the ability to work independently while contributing to the success of their colleagues.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent business experience.
• Minimum 5 years of comprehensive underwriting experience, demonstrating a strong track record in managing complex cases.
• Advanced understanding of underwriting functions, including risk assessment and decision-making processes.
• Proven experience in developing and delivering training programs and materials.
• Strong analytical and problem-solving skills, with the ability to conduct thorough audits and implement process improvements.
• Excellent organizational and communication skills, with the ability to effectively collaborate with cross-functional teams.
• Ability to manage multiple priorities and work effectively under deadlines, demonstrating strong time management skills.
• Proficiency in managing digital auditing tools and systems, such as Digital Owl and SharePoint.
• Demonstrated informal leadership abilities, with experience in mentoring and guiding junior staff.
• Proven ability to work independently and as a self-starter, taking initiative to identify and address challenges proactively.
• Expertise in medical science and its impact on mortality and morbidity.
• Advanced skills in MS Office (Excel, PowerBI, PowerPoint) with a passion for continuous learning.
• Strong organizational, communication, and interpersonal skills.
• A growth mindset and adaptability in a dynamic environment.

PREFERRED QUALIFICATIONS:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Training & Development (60%)

• Delivery of training programs for new and existing staff.
• Support the development of learning materials and coordinate training logistics.
• Ensure Manulife’s proprietary underwriting manual and other knowledge/reference documents reflect current processes and philosophy.

Risk Management (30%)

• Participate in Audits/Quality reviews of underwriting tools and lower-risk underwriting decisions to ensure underwriting processes align with company standards.
• Governance Activities: Assist in managing system access and maintaining data integrity.
• Assist with information disclosures and dispute resolution, ensuring compliance with industry regulations.
• Compliance and Monitoring: Support compliance activities and monitor adherence to industry standards.

Projects (10%)

• Support Research & Development initiatives, business monitoring exercises, and other department needs.