POSITION OVERVIEW:

The Chief Administration Officer (CAO) Plays a key leadership and support role within the organization, serving as a strategic assistant to the Client Services Manager and ensuring the smooth coordination of day-to-day operations at the head office. This role is e4ssential for driving administrative efficiency, supporting client services initiatives, coordinating with internal departments, and enhancing business development efforts within a dynamic collections environment.

QUALIFICATIONS:

• Proven experience in an administrative or operational leadership role, ideally within the collections or financial services industry.
• Strong organizational, time-management, and communication skills.
• High level of discretion and professionalism in handling sensitive information.
• Proficiency in Microsoft Office Suite and CRM systems.
• Strong writing and editing skills, especially in preparing RFPs and professional documents.
• Ability to work independently while supporting cross-functional teams.

PREFERRED EXPERIENCE:

• Experience in a support role to senior management or client service leadership.
• Familiarity with collection agency operations and regulatory compliance requirements.
• Demonstrated success in managing office functions, proposal writing, and supporting sales teams.