JOB SPECIFIC ACCOUNTABILITIES

• Provide fails reporting to clients according to established SLAs while ensuring management oversight.
• Investigate and respond to client and partner inquiries in a timely fashion (same-day, unless further investigation is required), ensuring that issues are escalated to management when approval and oversight are required.
• Complete daily reconciliations, projections and reporting according to agreed-upon timeframes while ensuring management oversight.
• Ensure that all group processes are documented in a formal procedure and assist with the creation or review of procedures when requested by management. Advise management if any procedures are not formalized or updated in SharePoint.
• Perform daily NI24-101 trade matching and provide reporting to clients and management as required.
• Perform CDS Arrow binds/netting procedures for impacted clients as required for NI24-101 trade matching purposes prior to 11am daily on T+1. Report any discrepancies or unmatched trades to client for resolution while ensuring management oversight.
• Investigate, reconcile and correct suspense and clearing outages in a timely fashion with a focus on accuracy while working to eliminate future outages. Communicate the completion of corrections ensuring management oversight.
• Work towards developing a cross-functional knowledge of the team’s desks and duties through cross-training and job-shadowing.
• Ensure and arrange adequate desk coverage of processing activities through cross-training, job-shadowing and team work during absences or periods of increased volumes.
• Ensure adequate desk coverage of your daily processing activities prior to planned absences.
• Ensure buy-in intents are created and sent to clients and management when advised of regulatory short positions requiring coverage by the Clearing and Segregation team.
• Utilize the standardized forms and procedures for creating, approving and settling international trades.
• Review international settlements market reports daily for status updates and advise clients of any issues that could impact settlement.
• Ensure awareness of international market buy-in rules in order to mitigate risk to the firm.
• Ensure awareness and understanding of the Extended Failed Trade Reporting CIRO regulation and be prepared to provide client education and reporting information for Extended Failed Trade Reporting items. Provide timely trade status updates for these items when requested by management.
• Ensure settlement statistics are updated on the shared drive daily.
• Ensure regular monitoring and maintenance of group email inboxes.
• Review the daily DTC and CDS >10MM pending trade reports and advise clients of trades that fall into their account ranges. Ensure that a status update is provided to management for each item by 4pm daily.
• Access, match and affirm DTC trade confirms for your clients on T+1 in order to ensure settlement. Works towards increasing comfort with using the DTC OMGEO TradeSuite functionality in DTC PBS screens to facilitate this process.
• Ensure that you do not communicate with the end client via email or telephone conversation as our relationship is with our clients and not the end client.

STANDARD ACCOUNTABILITIES

• Complete your work in an accurate, timely and efficient manner at all times. Ensure your daily work kept for audit purposes is accessible, organized and filed according to TD Wealth record retention policy.
• Ensure necessary procedures, due diligence, quality controls and quality verifications are followed to support the accuracy of all transactions at all times.
• Contribute to the timely and accurate completion of departments administration work in addition to your daily functions.
• Ensure issues are handled appropriately by performing quality investigations, escalating issues timely when necessary.
• Be knowledgeable of and comply with TD and industry codes of conduct and with laws and regulations.
• Understand and apply bank/department operating policies and procedures at all times.
• Understand and comply with the Wealth Canada AML Policy. This will include completing all required training materials/courses. Responsible to report a UTR for any unusual financial activity or behavior.
• Create a positive customer experience at every interaction and look for ways to contribute to positive ciCEI score. Actively participate in call coaching and utilize ticketing when required.
• Contribute to a positive working environment by actively participating in work committees and events.
• Actively participate in regular team meetings and coaching sessions.
• Contribute to respectful, cooperative, non-discriminatory and supportive workplace environment (physical work space as well as the location of any meeting or event that is organized by TD).
• Actively participate in the performance management process. Meet professional/personal development objectives by utilizing P3 and thru PDP and coaching discussions with your Manager.
• Initiate and take ownership of personal development trough ongoing education by utilizing LMS (Learning Management System), external courses and cross –training as appropriate.
• Share in the responsibility for delivering a consistent Operational Excellence by following TD Framework and through your own accountabilities & objectives.
• Be on time and ready to begin your work day at the start of your scheduled shift. You must be at your desk and logged into your work station and ready to perform your job functions at the start of your scheduled shift.
• Adhere to Pay for Additional Hours of Work Policy. Overtime worked that is requested and approved by managers will be paid.
• Demonstrate flexibility with working environment changes and requirements. Availability to work shifting schedule to ensure coverage is fundamental to your position.
• Ensure that your work environment and department area is professional and inviting in appearance. Adhere to Clean Desk Policy. Ensure client information is locked away, desks are locked nightly, areas around desks, fax machines and printers are tidy and free of documents containing client information.
• Abide by dress code policy. Your choice of work attire must be neat, clean and conform to the established dress standards of your business.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details