Location: Oxford, Westgate Shopping Centre
Type of contract: Permanent, Full Time 40h
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

CUSTOMER EXPERIENCE EXCELLENCE

• Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team.
• Actively support team members in challenging situations to uphold exceptional client service standards.
• Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints.
• Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution.
• Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets.

SKILLS:

• Advanced Product & Customer Knowledge: In-depth understanding of Sephora’s product lines and customer engagement standards to drive exceptional client satisfaction.
• Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting.
• Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance.
• Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth.
• Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety.
• Brand Alignment & Values Embodiment: Consistently represents Sephora’s values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression.

NOTE: THIS JOB DESCRIPTION IS A GENERAL OVERVIEW AND MAY BE SUBJECT TO CHANGE OR MODIFICATION BASED ON THE SPECIFIC NEEDS AND REQUIREMENTS OF THE SEPHORA STORE.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.