WIRELESS RETAIL STORE MANAGER — BOOST MOBILE (A TO Z CELLULAR)

Role Type: Full-time, salaried
Compensation: $45,000–$63,000 base salary + commission
Schedule: Rotating open/mid/close; weekends required
Language: Bilingual English & Spanish — preferred (Se prefiere inglés y español)
Location: 421 Chapanoke Rd, Ste 160, Raleigh, NC 27603 (on-site)
APPLY NOW: https://www.jotform.com/Atozcellular/employment-application

• Lead & Develop the Team: Recruit, interview, hire, and onboard. Build schedules aligned to traffic; run daily huddles and weekly 1:1s; recognize wins and address gaps quickly and fairly.
• Sales Execution: Create a guest-first culture—warm greeting, focused needs discovery, simple plan/device explanations, confident closes. Consistently meet or exceed store goals.
• Customer Care & Retention: Own escalations and service recovery; follow up after complex issues to drive satisfaction, reviews, and referrals.
• Merchandising & Readiness: Keep visuals sharp, demo devices live, and all pricing/promo signage current; maintain a clean, organized sales floor and stockroom; execute planograms on time.
• Cash Integrity: Perform dual counts, deposits, variance documentation, and policy-compliant refunds/exchanges; coach accurate POS handling.
• Inventory Control: Receive shipments accurately, secure high-value items, conduct cycle counts, manage RMAs/defect returns, and reduce shrink with proper LP practices.
• Systems Accuracy: Use POS and carrier portals correctly for activations, ports, plan/number changes, top-ups, and account updates; audit work orders daily and fix errors the same day.
• Compliance, Privacy & Fraud Prevention: Protect customer data (ID verification/port-out protection); complete safety/audit checklists; identify and escalate fraud risks (e.g., SIM-swap indicators).
• Reporting & Planning: Review daily results and conversion trends; adjust the game plan quickly; manage labor to budget while protecting service levels.
• Community & Traffic: Support simple local outreach (nearby businesses, flyers, mini-events) and partner with area leadership/carrier reps on promotions and training.
• Bench & Succession: Develop key holders/ASMs, maintain a bench for coverage, and document coaching plans and growth paths.