Lead and mentor sales teams to consistently exceed daily, weekly, and monthly revenue targets.  Drive upselling and cross-selling strategies, improving attachment sales and overall store profitability.  Deliver exceptional customer experience, handling inquiries and resolving escalations efficiently.  Monitor and analyse KPI performance, preparing reports to guide the team and store performance.  Manage inventory, merchandising, and stock replenishment, ensuring operational compliance and product availability.  Conduct training sessions for new employees on product knowledge, sales techniques, and service standards.  Recognised with multiple awards for sales excellence and customer satisfaction