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Customer Service Officer at HAYS
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Customer Service Representative at Hays
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Solution Architect at Hays
Germany, Bremen, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Data Analyst at HAYS
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Project Engineer at HAYS
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 11 year(s)
IT Engineer at HAYS
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Senior Technical Specialist at HAYS
Wales, Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 11 year(s)
Finance Manager at HAYS
Melbourne, Bavaria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Supply Chain Specialist at Hays
British Columbia, British Columbia, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Project Manager at HAYS
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Project Manager at HAYS
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 18 year(s)
Warehouse Supervisor at HAYS
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Cyber Security Consultant at HAYS
Australian Capital Territory, Australian Capital Territory, Australia - Full Time
Skills Needed
N/A
Data Analyst at Hays
Netherlands, Berlin, Netherlands - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Social Media & Events Manager at Hays
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Workforce Data Analyst at HAYS
Australia, Massachusetts, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Construction Supervisor at Hays
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
ICT Operations & Delivery Manager at HAYS
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 18 year(s)
Digital Programme Manager at Hays
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Account Manager - Automotive Aftermarket Channel at HAYS
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Customer Service Officer at HAYS
Victoria, Victoria, Australia -
Full Time


Start Date

Immediate

Expiry Date

28 Jan, 27

Salary

15000000.0

Posted On

30 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description

Your new role

As a Hardship Consultant, you'll support customers experiencing financial challenges, taking the time to understand their individual circumstances and identify suitable options.

Working in a fast-paced customer service environment, you'll be responsible for:

  • Managing inbound and outbound customer calls
  • Supporting customers experiencing financial hardship
  • Understanding individual customer circumstances
  • Discussing suitable repayment and hardship solutions
  • Managing sensitive and challenging conversations with empathy and professionalism
  • Maintaining accurate customer records and case notes
  • Applying strong problem-solving skills to individual customer situations
  • Delivering positive and fair customer outcomes

This is a customer-focused role where your ability to listen, build rapport and confidently navigate sensitive conversations will be key.

You'll work across multiple systems while maintaining a high level of accuracy, professionalism and attention to detail.


What you'll need to succeed

We're looking for confident, resilient and customer-focused people with:

  • Strong customer service experience
  • Excellent communication and rapport-building skills
  • Confidence handling sensitive or challenging conversations
  • Strong problem-solving and negotiation skills
  • Empathy, resilience and a customer-first mindset
  • The ability to learn and navigate multiple systems and a high attention to detail
  • Full Australian working rights and availability to work full-time hours (No student Visa's, if you have a pathway to PR you can apply)

Experience within banking, financial services, hardship, collections or contact centres will be highly regarded, but we're also interested in candidates from retail, hospitality, fast food and other customer-facing environments who can demonstrate strong communication, resilience and problem-solving skills.

Responsibilities

Your new role

As a Hardship Consultant, you'll support customers experiencing financial challenges, taking the time to understand their individual circumstances and identify suitable options.

Working in a fast-paced customer service environment, you'll be responsible for:

  • Managing inbound and outbound customer calls
  • Supporting customers experiencing financial hardship
  • Understanding individual customer circumstances
  • Discussing suitable repayment and hardship solutions
  • Managing sensitive and challenging conversations with empathy and professionalism
  • Maintaining accurate customer records and case notes
  • Applying strong problem-solving skills to individual customer situations
  • Delivering positive and fair customer outcomes

This is a customer-focused role where your ability to listen, build rapport and confidently navigate sensitive conversations will be key.

You'll work across multiple systems while maintaining a high level of accuracy, professionalism and attention to detail.


What you'll need to succeed

We're looking for confident, resilient and customer-focused people with:

  • Strong customer service experience
  • Excellent communication and rapport-building skills
  • Confidence handling sensitive or challenging conversations
  • Strong problem-solving and negotiation skills
  • Empathy, resilience and a customer-first mindset
  • The ability to learn and navigate multiple systems and a high attention to detail
  • Full Australian working rights and availability to work full-time hours (No student Visa's, if you have a pathway to PR you can apply)

Experience within banking, financial services, hardship, collections or contact centres will be highly regarded, but we're also interested in candidates from retail, hospitality, fast food and other customer-facing environments who can demonstrate strong communication, resilience and problem-solving skills.

Customer Service Officer at HAYS
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Customer Service Representative at Hays
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Solution Architect at Hays
Germany, Bremen, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Data Analyst at HAYS
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Project Engineer at HAYS
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 11 year(s)
IT Engineer at HAYS
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Senior Technical Specialist at HAYS
Wales, Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 11 year(s)
Finance Manager at HAYS
Melbourne, Bavaria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Supply Chain Specialist at Hays
British Columbia, British Columbia, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Project Manager at HAYS
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 8 year(s)
Project Manager at HAYS
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 18 year(s)
Warehouse Supervisor at HAYS
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Cyber Security Consultant at HAYS
Australian Capital Territory, Australian Capital Territory, Australia - Full Time
Skills Needed
N/A
Data Analyst at Hays
Netherlands, Berlin, Netherlands - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Social Media & Events Manager at Hays
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Workforce Data Analyst at HAYS
Australia, Massachusetts, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Construction Supervisor at Hays
Melbourne, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
ICT Operations & Delivery Manager at HAYS
Victoria, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 18 year(s)
Digital Programme Manager at Hays
Dublin, Dublin County, Ireland - Full Time
Skills Needed
N/A
Experience Required
Minimum 6 year(s)
Account Manager - Automotive Aftermarket Channel at HAYS
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
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