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Service Desk Analyst at Haystack
London W11 4AN, , United Kingdom - Full Time
Skills Needed
Technology, Task Management, Operating Systems, Agile Methodologies, Ccna, Windows, Mysql, Kanban, Telephony, Interpersonal Skills, Corporate Environments, Customer Satisfaction, Databases, Postgresql, Linux, Mobile Devices, Voip, Print Servers
Specialization
Degree level education and professional certifications such as rhce mcse ccna.
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Cloud Security Engineer - Sunderland (Hybrid) at Haystack
Sunderland, England, United Kingdom - Full Time
Skills Needed
Knowledge Sharing
Qualification
Graduate
Staff Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Ownership, Leadership Skills, Complex Systems, Communication Skills, Ease, Leadership, Teams, Software Development
Qualification
Graduate
Ruby on Rails Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Html, Ruby, Computer Science, Css, Javascript, Coding Practices
Specialization
Computer science or related field
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Engineer II (Amex ID: 25008780) at Haystack
Burgess Hill, England, United Kingdom - Full Time
Skills Needed
Knowledge Sharing
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Technical Lead at Haystack
Birmingham, England, United Kingdom - Full Time
Skills Needed
Knowledge Sharing
Qualification
Graduate
Machine Learning Scientist (Staff / Sr Staff) - Power Markets at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Information Security Analyst - Cyber Threat Intelligence at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Thorough Research, Data Analytics, It, Automation, Intelligence, Software, Threat Intelligence, Communication Skills
Qualification
Graduate
Senior Backend Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
Computer Science, Maths
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Digital Performance Analyst - Senior Consultant (Contract) at Haystack
NUT, England, United Kingdom - Full Time
Skills Needed
Tableau, Eligibility, Power Bi, Qlikview, Sql, Google Analytics, Programming Languages, Splunk, Data Studio, R, Python, Performance Dashboards, Analytical Skills, Security, Scripting
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Infrastructure Engineer I (Amex ID: 24015268) at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Network Security, Python, Network Monitoring Tools, Cloud Storage, Orchestration, Storage Solutions, Virtualization, Code, Docker, Switching, Disaster Recovery, Business Continuity Planning, Nginx, Capacity Planning, Firewalls, Pipeline Management, Hyper V, Automation
Qualification
Graduate
Digital Performance Analyst Consultant - Contract at Haystack
Manchester, England, United Kingdom - Full Time
Skills Needed
Programming Languages, Tableau, Eligibility, Security, Power Bi, Python, Analytical Skills, Splunk, Scripting, Performance Dashboards, Sql, Data Studio, Google Analytics, R, Qlik, Qlikview
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Full Stack Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Technology Vendor Analyst (Amex ID: 25001356) at Haystack
Brighton, England, United Kingdom - Full Time
Skills Needed
Knowledge Sharing
Qualification
Graduate
Python (Django) Developer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior UI Designer at Haystack
Leicester, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Chief Information Security Officer (CISO) at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
DevOps Engineer at Haystack
NUT, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Data Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Public Sector, Reviews, Hadoop, It, Infrastructure, Data Systems, Pair Programming, Critical Systems, Scrum, Engineers, Json, Docker, Data Integration, Statistics, Git, Pension, Kanban, Orchestration, C4, One, Technology, Life Insurance, Data Analytics, Integration, Learning, Xp
Qualification
Graduate
Front-End Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Css, Javascript, Typescript, Web Development, Html
Specialization
A highly analytical discipline
Qualification
Graduate
Service Desk Analyst at Haystack
London W11 4AN, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

25 Oct, 25

Salary

0.0

Posted On

26 Jul, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technology, Task Management, Operating Systems, Agile Methodologies, Ccna, Windows, Mysql, Kanban, Telephony, Interpersonal Skills, Corporate Environments, Customer Satisfaction, Databases, Postgresql, Linux, Mobile Devices, Voip, Print Servers

Industry

Information Technology/IT

Description

The Junior Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed in this role.
In return, and for the right candidate, LMAX offers an exciting opportunity to join a forward-thinking, inclusive, entrepreneurial financial services company, supporting and facilitating individual career goals with a focus on corporate social responsibility and employee engagement.

ESSENTIAL SKILLS / EXPERIENCE:

  • Minimum 1 years’ experience in similar role, supporting corporate business, accustomed to corporate environments
  • Experience of service desk system such as Service Now or similar
  • Excellent interpersonal skills (previous experience in retail or customer services advantageous)
  • Positive can-do attitude, focussing on customer satisfaction
  • Process and procedure driven
  • Excellent verbal and written skills
  • Task management and prioritisation, adhering to SLAs and KPIs
  • Passionate about technology
  • Knowledge of computer hardware and troubleshooting hardware-related incidents
  • Experience building laptops/desktops
  • Knowledge of Operating systems and related software packages
  • Solid knowledge of Office 365, Azure AD, Windows and Linux environments
  • Understanding of print servers and printers
  • Knowledge of telephony (Mobile and VOIP)
  • Experience supporting mobile devices and MDM applications

DESIRABLE SKILLS / EXPERIENCE:

  • Working knowledge of Kanban or agile methodologies.
  • Degree level education and Professional certifications such as RHCE, MCSE, CCNA.
  • Experience with databases on Linux such as MySQL or Postgres.
  • Understanding of TCP/IP networking
    See more
    Role tech stack
    MySQL
    PostgreSQ
Responsibilities

Please refer the Job description for details

Service Desk Analyst at Haystack
London W11 4AN, , United Kingdom - Full Time
Skills Needed
Technology, Task Management, Operating Systems, Agile Methodologies, Ccna, Windows, Mysql, Kanban, Telephony, Interpersonal Skills, Corporate Environments, Customer Satisfaction, Databases, Postgresql, Linux, Mobile Devices, Voip, Print Servers
Specialization
Degree level education and professional certifications such as rhce mcse ccna.
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Cloud Security Engineer - Sunderland (Hybrid) at Haystack
Sunderland, England, United Kingdom - Full Time
Skills Needed
Knowledge Sharing
Qualification
Graduate
Staff Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Ownership, Leadership Skills, Complex Systems, Communication Skills, Ease, Leadership, Teams, Software Development
Qualification
Graduate
Ruby on Rails Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Html, Ruby, Computer Science, Css, Javascript, Coding Practices
Specialization
Computer science or related field
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Engineer II (Amex ID: 25008780) at Haystack
Burgess Hill, England, United Kingdom - Full Time
Skills Needed
Knowledge Sharing
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Technical Lead at Haystack
Birmingham, England, United Kingdom - Full Time
Skills Needed
Knowledge Sharing
Qualification
Graduate
Machine Learning Scientist (Staff / Sr Staff) - Power Markets at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Information Security Analyst - Cyber Threat Intelligence at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Thorough Research, Data Analytics, It, Automation, Intelligence, Software, Threat Intelligence, Communication Skills
Qualification
Graduate
Senior Backend Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Specialization
Computer Science, Maths
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Digital Performance Analyst - Senior Consultant (Contract) at Haystack
NUT, England, United Kingdom - Full Time
Skills Needed
Tableau, Eligibility, Power Bi, Qlikview, Sql, Google Analytics, Programming Languages, Splunk, Data Studio, R, Python, Performance Dashboards, Analytical Skills, Security, Scripting
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Infrastructure Engineer I (Amex ID: 24015268) at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Network Security, Python, Network Monitoring Tools, Cloud Storage, Orchestration, Storage Solutions, Virtualization, Code, Docker, Switching, Disaster Recovery, Business Continuity Planning, Nginx, Capacity Planning, Firewalls, Pipeline Management, Hyper V, Automation
Qualification
Graduate
Digital Performance Analyst Consultant - Contract at Haystack
Manchester, England, United Kingdom - Full Time
Skills Needed
Programming Languages, Tableau, Eligibility, Security, Power Bi, Python, Analytical Skills, Splunk, Scripting, Performance Dashboards, Sql, Data Studio, Google Analytics, R, Qlik, Qlikview
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Senior Full Stack Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Technology Vendor Analyst (Amex ID: 25001356) at Haystack
Brighton, England, United Kingdom - Full Time
Skills Needed
Knowledge Sharing
Qualification
Graduate
Python (Django) Developer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior UI Designer at Haystack
Leicester, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Chief Information Security Officer (CISO) at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
DevOps Engineer at Haystack
NUT, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Data Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Public Sector, Reviews, Hadoop, It, Infrastructure, Data Systems, Pair Programming, Critical Systems, Scrum, Engineers, Json, Docker, Data Integration, Statistics, Git, Pension, Kanban, Orchestration, C4, One, Technology, Life Insurance, Data Analytics, Integration, Learning, Xp
Qualification
Graduate
Front-End Engineer at Haystack
London, England, United Kingdom - Full Time
Skills Needed
Css, Javascript, Typescript, Web Development, Html
Specialization
A highly analytical discipline
Qualification
Graduate
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