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IT Service Desk L1 Analyst at Willis Limited, trading as Willis Towers Watson plc 
Taguig, National Capital District, Philippines - Full Time
Skills Needed
Customer Support, Troubleshooting, User Account Management, Password Resets, Connectivity Support, Microsoft Office 365, Windows, Vpn, Citrix, Mfa, Servicenow, Active Directory, Exchange Server, Itil, Soft Skills, Time Management
Specialization
Candidates need at least two years of experience in IT performance analysis and end-user support, with basic knowledge of Windows, MS Office 365, MFA, VPN, Citrix, Azure, Active Directory, and Exchange Server tools being mandatory. An Associate's or Bachelor's degree in a related field and ITIL Foundation certification are advantageous.
Product Owner (EMEA) at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Product Owner, Business Analyst, Story Mapping, Design Thinking, User Stories, Acceptance Criteria, Backlog Refinement, Stakeholder Demos, Agile Scrum, Requirements Gathering, Technical Acuity, Non Functional Requirements, Critical Thinking, Facilitation, Mentoring, Process Improvement
Specialization
Candidates must have a minimum of 7+ years of hands-on Product Owner and Business Analyst experience in ground-up software development, demonstrating strong capability in product discovery and backlog management. Essential skills include advanced requirements documentation, strong technical acuity for technical discussions, and proven experience in Agile Scrum methodologies.
Experience Required
Minimum 5 year(s)
Accounting and Settlement - Advisor at Willis Limited, trading as Willis Towers Watson plc 
Thane, maharashtra, India - Full Time
Skills Needed
Communication Skills, Account Receivable, Account Payable, Accuracy, Attention To Detail, Process Learning, Task Prioritization, Microsoft Office Applications
Specialization
Candidates need sound communication skills, a good understanding of accounts receivable and payable processes, and a high degree of accuracy and attention to detail. The ability to learn new processes and prioritize multiple tasks is also required, along with proficiency in Microsoft Office Applications.
Account Manager - Financial, Executive & Professional Risks at Willis Limited, trading as Willis Towers Watson plc 
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Client Servicing, Liability Insurance, Risk Management, Claims Management, Database Management, Underwriter Liaison, Quoting, Invoicing, New Business Development, Client Relationship Management, Compliance Procedures, Time Management, Interpersonal Communication, Written Communication, Microsoft Word, Microsoft Excel
Specialization
Candidates must possess a minimum of 5 years of experience in insurance broking and/or legal practice, with specialist knowledge in the liability insurance area. Essential requirements include excellent communication skills, competency in Word and Excel, understanding of claims management, and a strong customer-centric approach.
Experience Required
Minimum 5 year(s)
ERP and Enterprise Systems Specialist EU at Sharp Packaging Solutions, part of UDG Healthcare plc
Heerenveen, Frisia, Netherlands - Full Time
Skills Needed
Microsoft Dynamics, Power Bi, Dell Boomi, Erp Management, Data Analysis, Stakeholder Coordination, It Leadership, Process Optimization, English Proficiency, Dutch Proficiency
Specialization
Requires a bachelor's degree in IT with at least 7 years of IT experience, including 3 years in a leadership role. Must be fluent in Dutch and English with proven experience in BI tools.
Experience Required
Minimum 5 year(s)
AUS Insurance Valuation Lead at Willis Limited, trading as Willis Towers Watson plc 
San Diego, California, United States - Full Time
Skills Needed
Property Valuation Analyses, Risk Management, Forensic Accounting, Valuation Services, Client Engagement, Physical Inspections, Report Preparation, Client Communication, Revenue Attainment, Staff Management, Mentoring, Recruitment, Microsoft Suite, Teamwork, Strategy Development, Replacement Cost Values Development
Specialization
Candidates must possess knowledge of replacement cost values development, financial markets, and financial data analysis/reporting, coupled with excellent written and oral communication skills. Essential technical skills include Microsoft Office proficiency, attention to detail, teamwork, and the ability to conduct client research.
Experience Required
Minimum 5 year(s)
IT Service Desk L1 Analyst at Willis Limited, trading as Willis Towers Watson plc 
Taguig, National Capital District, Philippines -
Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Troubleshooting, User Account Management, Password Resets, Connectivity Support, Microsoft Office 365, Windows, VPN, Citrix, MFA, ServiceNow, Active Directory, Exchange Server, ITIL, Soft Skills, Time Management

Industry

Financial Services

Description
The Role * Perform customer support to client via telephone, chat, self-service tickets etc… * Resolving the issues through phone, chat and self-service communication channels * User Account management such as password resets, account unlock, assigning permissions, for reported incidents and requests. * Provide connectivity support for home users which includes network routers, Citrix, Virtual Technologies, MFA and VPN * Providing support for Microsoft Office 365, Windows, Chrome device, printer, mobile etc., * Help resolve software and technical questions for the customer efficiently and effectively * Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. * Effectively manage length of calls, handle time, and after call work. * Manage customer expectations regarding estimated response times for issue resolution. * Achieve target SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations * Identifying potential major incidents and problems and highlighting them to management. * Escalating incidents that cannot be resolved, to the next level of support in line with service level agreements (SLAs). * Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation * Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team to promote a 5-star customer service. * Promote teamwork and Service Desk success.

How To Apply:

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Responsibilities
The analyst will perform first-line customer support via phone, chat, and tickets, focusing on resolving issues like user account management, connectivity problems, and software/hardware questions. They must own technical issues from report to resolution while managing customer expectations and adhering to SLAs.
IT Service Desk L1 Analyst at Willis Limited, trading as Willis Towers Watson plc 
Taguig, National Capital District, Philippines - Full Time
Skills Needed
Customer Support, Troubleshooting, User Account Management, Password Resets, Connectivity Support, Microsoft Office 365, Windows, Vpn, Citrix, Mfa, Servicenow, Active Directory, Exchange Server, Itil, Soft Skills, Time Management
Specialization
Candidates need at least two years of experience in IT performance analysis and end-user support, with basic knowledge of Windows, MS Office 365, MFA, VPN, Citrix, Azure, Active Directory, and Exchange Server tools being mandatory. An Associate's or Bachelor's degree in a related field and ITIL Foundation certification are advantageous.
Product Owner (EMEA) at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Product Owner, Business Analyst, Story Mapping, Design Thinking, User Stories, Acceptance Criteria, Backlog Refinement, Stakeholder Demos, Agile Scrum, Requirements Gathering, Technical Acuity, Non Functional Requirements, Critical Thinking, Facilitation, Mentoring, Process Improvement
Specialization
Candidates must have a minimum of 7+ years of hands-on Product Owner and Business Analyst experience in ground-up software development, demonstrating strong capability in product discovery and backlog management. Essential skills include advanced requirements documentation, strong technical acuity for technical discussions, and proven experience in Agile Scrum methodologies.
Experience Required
Minimum 5 year(s)
Accounting and Settlement - Advisor at Willis Limited, trading as Willis Towers Watson plc 
Thane, maharashtra, India - Full Time
Skills Needed
Communication Skills, Account Receivable, Account Payable, Accuracy, Attention To Detail, Process Learning, Task Prioritization, Microsoft Office Applications
Specialization
Candidates need sound communication skills, a good understanding of accounts receivable and payable processes, and a high degree of accuracy and attention to detail. The ability to learn new processes and prioritize multiple tasks is also required, along with proficiency in Microsoft Office Applications.
Account Manager - Financial, Executive & Professional Risks at Willis Limited, trading as Willis Towers Watson plc 
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Client Servicing, Liability Insurance, Risk Management, Claims Management, Database Management, Underwriter Liaison, Quoting, Invoicing, New Business Development, Client Relationship Management, Compliance Procedures, Time Management, Interpersonal Communication, Written Communication, Microsoft Word, Microsoft Excel
Specialization
Candidates must possess a minimum of 5 years of experience in insurance broking and/or legal practice, with specialist knowledge in the liability insurance area. Essential requirements include excellent communication skills, competency in Word and Excel, understanding of claims management, and a strong customer-centric approach.
Experience Required
Minimum 5 year(s)
ERP and Enterprise Systems Specialist EU at Sharp Packaging Solutions, part of UDG Healthcare plc
Heerenveen, Frisia, Netherlands - Full Time
Skills Needed
Microsoft Dynamics, Power Bi, Dell Boomi, Erp Management, Data Analysis, Stakeholder Coordination, It Leadership, Process Optimization, English Proficiency, Dutch Proficiency
Specialization
Requires a bachelor's degree in IT with at least 7 years of IT experience, including 3 years in a leadership role. Must be fluent in Dutch and English with proven experience in BI tools.
Experience Required
Minimum 5 year(s)
AUS Insurance Valuation Lead at Willis Limited, trading as Willis Towers Watson plc 
San Diego, California, United States - Full Time
Skills Needed
Property Valuation Analyses, Risk Management, Forensic Accounting, Valuation Services, Client Engagement, Physical Inspections, Report Preparation, Client Communication, Revenue Attainment, Staff Management, Mentoring, Recruitment, Microsoft Suite, Teamwork, Strategy Development, Replacement Cost Values Development
Specialization
Candidates must possess knowledge of replacement cost values development, financial markets, and financial data analysis/reporting, coupled with excellent written and oral communication skills. Essential technical skills include Microsoft Office proficiency, attention to detail, teamwork, and the ability to conduct client research.
Experience Required
Minimum 5 year(s)