About the job

White Collar Factory (95009), United Kingdom, London, London

Senior Manager, Strategy and Analytics

Senior Manager, Business Analysis

Location: London or Nottingham, United Kingdom (Hybrid)

Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About The Role

As a Senior Manager in Business Analysis within our UK Card division, you will bring strategic and quantitative insight to address high-impact enterprise challenges. In this cross-functional leadership role, you will guide teams to design, test, and deliver strategies that support our customers and their financial wellbeing. You will thrive in a collaborative environment built on mutual accountability, continuous learning, and innovation.

What You’ll Do

• Strategic Leadership: Shape business strategies that deliver sustainable growth, profitability, and customer value in a changing market and regulatory landscape.
• Business Accountability: Maintain end-to-end management for key business segments, directly impacting the business's P+L.
• People Leadership: Lead, coach, and support diverse teams while mentoring talent across the wider organisation.
• Product & Pricing Strategy: Guide product-level modelling and analytics, design customer-centric lending products, and implement effective pricing strategies.
• Marketing & Insights: Inform direct-to-consumer marketing strategies, leveraging customer insights to launch go-to-market plans and tech concepts.
• Credit Risk Management: Enhance credit performance by connecting future credit trends to historical data, refining risk models, and validating hypotheses.
• Execution & Delivery: Oversee concurrent projects, define clear requirements, and sequence delivery against overarching product strategy.
• Cross-Functional Partnership: Partner closely with Product, Tech, Operations, Finance, and Sales to enhance quality, service, and commercial outcomes.
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The Skills And Experience You Need

• Leadership & Initiative: Proven track record of guiding project teams, mentoring junior colleagues, or leading cross-functional workstreams (formal line management experience is welcomed, but not required).
• Commercial & Risk Acumen: Experience shaping strategic growth, pricing, or credit risk strategies with clear commercial or P&L impact.
• Stakeholder Management: Demonstrated ability to build consensus with senior leaders and guide complex, high-visibility initiatives across cross-functional teams.
• Analytical Problem-Solving: Proven ability to pair conceptual thinking with quantitative rigour to solve complex business problems.
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Nice To Have

• Sector Expertise: Background in UK retail banking, consumer lending, credit, or management consulting with a focus on financial services or consumer lending.
• Domain Knowledge: Experience in credit risk modelling, regulatory frameworks, or direct-to-consumer marketing.
• Technical Aptitude: Familiarity with analytics tools and cloud environments (e.g., SQL, Python).