Job Ref: MAI2838
Branch: Maison Estelle
Location: Maison Estelle - London
Salary/Benefits: Competitive Salary, benefits and inclusion in the tronc scheme
Contract type: Permanent
Hours: Full Time
Posted date: 04/04/2025
Closing date: 06/06/2025

WHO WE ARE LOOKING FOR

• Proven experience working in private events and in a luxury / lifestyle multi-outlet food and beverage operation.
• Flexibility with working hours, including evenings and weekends, due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Excellent interpersonal, networking, time management and organisational skills.
• Passionate about delivering exceptional guest experience with keen attention to detail.

The key responsibilities for this role will include but are not limited to:

• Ensure best standard of service is provided to members and clients in the organisation and delivery of private events in the club.
• Work closely with the operations team in the club to bring events to life.
• Preparing all relevant event documentation including contracts, function sheets, floor plans, table plans, place cards, menus etc
• To maintain accurate, up – to – date reports and information.
• Act as ambassador for the club and consistently achieve a high level of customer satisfaction.
• Ensuring effective liaison with the member/client to create accurate and complete proposal documents to ensure the club team delivers the event as per the client’s request
• Exhibit a positive attitude and build trust with clients, ensuring commitments are met and expectations are exceeded by understanding their needs and priorities.