ADDITIONAL INFORMATION

Job Number25043722
Job CategoryFood and Beverage & Culinary
LocationSheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

REQUIREMENTS:

We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:

• Capability of prioritizing their workload to meet deadlines, focused on solving customer issues
• Ability to handle stress and cope with the pressures of the job as and when they occur
• Ability to deal with and adapt to unexpected situations: complaints, change
• Good listening skills for use with internal and external customers alike
• Flexible approach towards hours
• To project a pleasant and positive professional image to all contacts at all times.
• Manage cultural needs and expectations of guests.
• Punctual attendance to each shift.
• Maintain positive teamwork at all times.
• Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
• Coaching and training of the team.

• To review all communication and action as appropriate particularly any information coming from the Events team and other departments be it in verbal or written form.
• Communicate changes through the team to ensure at all times the information in the team is up to date
• Responsible for setting up meeting/banquet space in line with Event Orders alone or by Supervising others ensuring the rooms are set per standard and per the Event Order
• Constant coaching/training of the casual team is required and follow up of all set ups required to verify they are set again as per standard and as per the Event order
• Responsible when closing for ensuring the close down checklist is adhered to and a comprehensive handover is left for the on coming shift
• Responsible in the absence of the supervisory Team to ensure that service is as per Sheraton standards and that we are at all times within Health and Safety law and the service of alcohol responsibilities we have.
• In conjunction with the supervisory team ensure that all functions and service periods are fully staffed to the right degree and that all staff are given the necessary instructions regarding set ups and service prior to each individual function
• Upselling and identification of additional revenue opportunities.
• Maintain and adhere to billing policies and procedures.
• Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
• Coach existing team members.
• Assist with daily briefings.