POSITION SUMMARY

As a Concierge at St. Pancras London, you will be first and last point of contact for our guests, being an influencer on the latest things to do locally and in London. You will provide access to guest’s requests and go the extra mile to ensure a WOW moment where every guest’s interaction is customized.
There is no such thing as ‘no’ when it comes to a guest request- do what you need to do to meet request (engage with other colleagues, departments, expertise) or at the very least, find alternatives to present back to the guest when all other options are exhausted. Continually expand your knowledge of local attractions, popular culture, and consumer brands relevant for our guests, and share this knowledge with your colleagues to be on the know of the latest news/events. Create and maintain your network attending Concierge events (new musicals, restaurants, new exhibitions…)

YOU’LL NEED TO KNOW YOUR STUFF:

• Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for hotel guests, and share this knowledge with other ambassadors.
• Research the local area to stay up to date on unique attributes, happenings and offerings so that you are prepared to provide specific recommendations for guests.
• Build and use personal and professional resources to offer unique recommendations.
• Communicate recommendations in a way that builds excitement and interest among guests and ambassadors.
• Build/contribute to the database of attractions and recommendations to build expertise across the property and the Navigator program in genera

DO YOU WANT TO BE PART OF A TEAM OF TALENTED PEOPLE, PASSIONATE ABOUT CREATING EXTRAORDINARY EXPERIENCES IN LONDON’S MOST ICONIC HOTEL? THEN WE LOOK FORWARD TO RECEIVING YOUR APPLICATION

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand’s target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Please refer the Job description for details