DESCRIPTION

As a rapidly growing business, we are hiring for a new, exciting and undisclosed venue concept in the heart of Spitalfields Market. That’s where you come in! As a Floor Manager, you’ll be instrumental in providing exceptional hospitality, managing a brilliant team of Floor staff and Hosts, whilst making sure our guests have an amazing time with top-notch service and supporting the venue management team in establishing the venue as an incredible destination for brilliant food and drink.
Additionally, you will drive standards, speed of service, table maintenance, quality control (this includes eating!) and guest engagement. As the Floor Manager, you will also support in staging events/private bookings including set-up, execution, management and communications. You will engage with traders and guests to deliver exceptional hospitality.

• Lead and manage a diverse floor team, fostering a positive and cohesive work environment
• Oversee the day to day floor operation, ensuring that tables are accurately maintained and guests are welcomed and seated
• Execute and oversee the venue’s closing and opening checklist, ensuring that all areas are prepared and ready for trade
• Manage all food service operations and ensure high standards of hospitality.
• Always looking for ways to improve our training and team communication
• Deliver team briefings, monitor & evaluate performance
• Create and manage floor team schedules, ensuring adequate coverage during peak hours while optimising staff efficiency.
• Conduct routine checks of the floor area to maintain cleanliness, health, and safety standards of the venue
• Ensuring high standards at all times, ensuring the team are motivated and supported, including managing breaks
• Working with the management team to drive sales and maintain great energy
• Address guest complaints or concerns promptly and find creative solutions to ensure guest satisfaction
• Train new team members on KERB/venue policies, procedures, and service standards, fostering their growth and development.
• Clearing, wiping and resetting tables and sections
• Maintaining the venue’s recycling procedures and disposing of waste in the correct places
• Keeping all cleaning stations organised, clean, tidy and free of clutter. Emptying bins and restocking equipment (spray/tubs/blue roll) as required.
• Assisting the back of house crew in maintaining an organised and clean environment to work in
• Working closely with the Management and the Health & Safety team to ensure that the Health & Safety standards are maintained at all times
• Handle any safety issues, broken glass, spillages, or problems with the waste rooms etc appropriately and escalate to the GM / AGM if appropriate
• Supporting the management team to develop food & drink service practices to enhance the customer experience
• Have a confident understanding of LightSpeed both Front & Back of house
• Be confident in using Design My Night both Front & Back of house