We are looking for a dedicated and experienced Front of House Manager to join our hospitality team. The Front of House Manager plays a crucial role in ensuring that our guests receive exceptional service and have memorable experiences. This position requires a professional who is passionate about hospitality, customer service, and team leadership. The ideal candidate will have a proven track record of managing front-of-house operations, including staff supervision, guest relations, and operational efficiency. As a Front of House Manager, you will be responsible for overseeing all aspects of the guest experience from the moment they enter our establishment until they leave. You will manage a team of front-of-house staff, including hosts, servers, bartenders, and support staff, ensuring they provide outstanding service and adhere to company standards. Your role will involve training and mentoring staff, scheduling shifts, and managing performance to maintain high levels of productivity and morale. You will also be responsible for handling guest inquiries, complaints, and feedback in a professional and timely manner, ensuring that all issues are resolved satisfactorily. Your ability to communicate effectively and diplomatically will be essential in maintaining positive guest relationships and fostering repeat business. In addition to guest relations, you will oversee daily operational tasks such as managing reservations, coordinating seating arrangements, and ensuring the cleanliness and presentation of the dining area. You will collaborate closely with the kitchen and bar teams to ensure smooth service delivery and timely communication of guest preferences and special requests. The Front of House Manager will also be responsible for inventory management, including ordering supplies, monitoring stock levels, and controlling costs to meet budgetary targets. You will regularly review operational procedures and implement improvements to enhance efficiency, service quality, and guest satisfaction. To succeed in this role, you must possess strong leadership skills, excellent organizational abilities, and a keen eye for detail. You should be comfortable working in a fast-paced environment and capable of handling multiple tasks simultaneously. Your ability to motivate and inspire your team will be critical in achieving operational excellence and delivering exceptional guest experiences. We offer a dynamic and supportive work environment where your contributions will be valued and recognized. This role provides opportunities for professional growth and advancement within our organization. If you are passionate about hospitality, committed to excellence, and eager to lead a dedicated team, we encourage you to apply for this exciting opportunity. Join us in creating unforgettable experiences for our guests and become an integral part of our hospitality family. We look forward to welcoming a talented and enthusiastic Front of House Manager to our team.

Responsibilities :

• Manage daily front-of-house operations and ensure smooth guest experiences.
• Supervise, train, and schedule front-of-house staff including hosts, servers, and bartenders.
• Handle guest inquiries, complaints, and feedback professionally and efficiently.
• Coordinate reservations, seating arrangements, and special guest requests.
• Maintain cleanliness, organization, and presentation standards in guest areas.
• Collaborate with kitchen and bar teams to ensure timely and accurate service.
• Monitor inventory levels, order supplies, and manage operational costs.
• Implement and improve operational procedures to enhance guest satisfaction.

Job Types: Full-time, Part-time
Pay: £28,000.00-£35,000.00 per year
Expected hours: 16 – 45 per week

Additional pay:

• Performance bonus
• Tips
• Yearly bonus

Benefits:

• Discounted or free food
• Employee discount
• Free parking

Experience:

• Supervising experience: 3 years (required)
• Restaurant management: 3 years (required)
• Bar management: 3 years (required)
• Hospitality: 3 years (required)
• Customer service: 3 years (required)
• Management: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Manage daily front-of-house operations and ensure smooth guest experiences.
• Supervise, train, and schedule front-of-house staff including hosts, servers, and bartenders.
• Handle guest inquiries, complaints, and feedback professionally and efficiently.
• Coordinate reservations, seating arrangements, and special guest requests.
• Maintain cleanliness, organization, and presentation standards in guest areas.
• Collaborate with kitchen and bar teams to ensure timely and accurate service.
• Monitor inventory levels, order supplies, and manage operational costs.
• Implement and improve operational procedures to enhance guest satisfaction