JOB DESCRIPTION

The Night Receptionist role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

ABOUT US

Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard.
With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.

You will find us very centrally located and within walking distance from several tube stations:

• Southwark tube station – 5-minute walk
• Blackfriars tube station – 5-minute walk
• Waterloo Station – 13-minute walk
• London Bridge tube station – 15-minute walk

Within Reception, key to your role:

• To carry out the full check in and check out processes in a seamless manner.
• To undertake Reception duties including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• Answering the telephone in a warm and friendly manner.
• Ensure all guest complaints or issues are quickly resolved to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To administer cash and floats in an accurate manner.