WHAT YOU’LL BE DOING?

This is a key leadership role at the heart of our Sales Office, perfect for someone who thrives on collaboration, has a natural eye for commercial opportunity, and knows how to bring out the best in a team. As Sales Office Manager, you’ll lead and mentor our team of talented Reservations and Events Co-ordinators, helping them grow their skills, hit targets, and deliver exceptional service from first enquiry to final detail.
You’ll take ownership of our group and events business—from conferences and weddings to private celebrations—making sure every guest journey starts strong. With smart technology in place to support our revenue strategy, you’ll focus on setting dynamic pricing based on market demand, local events and economic factors that influence room sales whilst converting high-value enquiries to make sure our calendar is always full of the right business.
You’ll be a calm, confident presence in a busy office, balancing the detail of day-to-day operations with a strategic view of performance, reporting, and commercial planning. With a natural leadership style and a passion for people, you’ll foster a culture of excellence, energy, and team spirit through which you will use to drive the commercial performance of the hotel.

• Experience in a hotel sales office, events, or revenue leadership role with experience of managing a team of co-ordinators

• A natural coach and mentor who inspires confidence and gets the best out of others
• Strong commercial awareness and confidence working with targets, reports, and forecasts – your ability to take responsibility for the rooms and events performance will be critical to our/your success
• A natural sales instinct, finding creative ways to push barriers and convert business.
• A friendly, professional, and solutions-focused communication style
• A master organiser who thrives in a dynamic, multi-tasking environment
• Strong IT and admin skills; experience with HART or similar PMS would be an advantage
• A positive, hands-on approach and a genuine passion for hospitality and guest experienc