AG Hotels Group is seeking a dedicated and customer-oriented receptionist to join our team at The Embassy Hotel, Gateshead. As a receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.

REQUIREMENTS:

• Previous experience in a similar role is preferred but not essential
• Basic computer skills
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to handle multiple tasks and work under pressure
• Attention to detail and problem-solving skills
• Availability to day shifts, including weekends and holidays
• Professional appearance and demeaner

• Assist guests with inquiries, requests, and provide information about the hotel and local area
• Handle guest complaints or issues promptly and professionally
• Maintain the front desk area, ensuring it is clean, organized, and presentable
• Perform audit and ensure the safety and security of guests and the premises
• Help during dinner service
• Perform administrative tasks, such as updating guest records
• Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
• Handle emergency situations and follow appropriate procedures
• Any other task as requested by the Line Manager