We are a 4* privately owned Hotel on the outskirts of Swindon with 108 bedrooms, 3 Bars, 2 Restaurants, extensive Conference & Banqueting facilities, Leisure Club & Secrets Beauty Salon.
We are a busy venue with corporate delegates, leisure guests, celebrations events, Christmas Parties, Weddings and much more. We are currently looking for a Night Night Auditor/Receptionist to join our team.
You will be required to work 2 nights a week, Wednesday & Thursday with flexibility to pick up more nights on occasions inline with business needs, holiday & sickness cover

REQUIREMENTS:

• To have excellent customer service skills
• Complete night audit in an accurate and timely manner
• Deal with any Guest queries efficiently
• Provide an efficient reception experience for Guests, including check in/out
• Ensure that the night porter checklist is complete
• Ensure Fire Walk check is completed and recorded
• Always demonstrate a high level of customer service
• Ensure up to date knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform duties
• To be responsible for the security of Hotel and guests overnight, ensuring safety of staff and guests at all times.
• Implement and maintain the Company standards of Fire safety, hygiene, health and safety at all times and take any necessary action.
• The ability to work, understand and adhere to four star standards
• The ability to work alone
• Good communication skills
• Previous experience in a similar role preferred
• Benefits include:
  Free Parking
  Uniform
  Meals on duty
  Discounted Gym Membership
  Best Western Discounts
  NEST Pension Scheme
  Employee Assistance & Wellbeing Programme
  Employee of the Month Awards
  Job Types: Part-time, Permanent
  Pay: £13.00-£13.25 per hour
  Expected hours: 15 – 22.5 per week
  Work Location: In person
  Reference ID: NPORTERBH

Please refer the Job description for details