Position: Reservations agent
Location: 246 Vauxhall Bridge Road, London (Victoria)
Hours: Shift pattern below.
Up to £29,500
We are Bristol’s leading serviced apartment & aparthotel company and we’re currently expanding our portfolio into London and Milton Keynes (and beyond). We are taking over the UK, region by region with our design-led, tech-driven apartments.
Responsibilities:
· Management of all communication with guests. This is via email, WhatsApp and telephone.
· Take out-of-hour calls from existing guests who may have questions relating to the apartment.
· Answering incoming office calls
· Cleaning rota management. End-to-end management.
· Creating systems to ensure properties are kept to the highest standard.
· General administration office duties.
· You will be trained to use our payment system, allowing you to take payments from future guests.
· Managing complaints
· Targets to be hit (e.g. get individual review scores up)
· Creating a to-do list for the flats, e.g. missing items, or maintenance
· Experience using Booking.com, Expedia, TripAdvisor & Airbnb would be a big plus.

Please refer the Job description for details