COMPANY OVERVIEW

Cumbria Park Hotel is a distinguished townhouse mansion hotel located in Carlisle, UK. With a rich history dating back to the site of Ala Petriana, the largest fort on Hadrian’s Wall, our hotel offers a unique blend of historical charm and modern amenities. We pride ourselves on delivering exceptional guest service and developing our team to achieve the highest standards.

SUMMARY

We are seeking a dedicated Receptionist to join our team at Cumbria Park Hotel in Carlisle. In this role, you will be the first point of contact for our guests, providing outstanding service and ensuring a welcoming atmosphere. Your contributions will be vital in maintaining our reputation for impeccable guest experiences.

REQUIREMENTS

• Proven experience as a receptionist or in a similar administrative role.
• Strong organisational skills with attention to detail.
• Excellent communication skills and phone etiquette.
• Familiarity with office software such as Google Suite; knowledge is a plus.
• Ability to multitask effectively in a fast-paced environment.
  If you are passionate about hospitality and providing exceptional service, we invite you to apply for the Receptionist position at Cumbria Park Hotel. Join us in creating memorable experiences for our guests!
  Job Type: Part-time
  Pay: Up to £19,200.00 per year
  Expected hours: 32 per week

Additional pay:

• Loyalty bonus
• Performance bonus
• Tips

Benefits:

• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Day shift
• Night shift
• Weekend availability

Language:

• English (preferred)

Work Location: In person
Reference ID: Receptionist
Expected start date: 25/04/202

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Manage phone calls and respond to inquiries in a professional manner.
• Perform data entry tasks accurately to maintain guest records.
• Organise and schedule appointments or events as required.
• Assist with administrative tasks including filing, clerical duties, and correspondence.
• Ensure the reception area is tidy and presentable at all times.
• Provide information about hotel services and local attractions to enhance guest experience.