CONTRACT: FLEXIBLEPAYMENT: HOURLYSALARY: £13.00 PER HOUR

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

You’ll work mainly on the Reception desk, serving as the first point of contact for all internal and external communications within the hotel. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. This role is responsible for efficiently managing a high volume of incoming calls, routing them to the appropriate departments or individuals, and ensuring smooth communication across the organization. The ideal candidate will possess excellent communication skills, remain calm under pressure, and provide exceptional customer service.
The main key responsibilities are answering incoming calls in a professional and timely manner and also routing calls to the appropriate departments or personnel, ensuring that each call is handled promptly and correctly. Regarding guest assistance you’ll provide guests with information regarding hotel services, amenities, room availability, and any special requests. You’ll maintain clear and efficient communication with all hotel departments (front desk, housekeeping, maintenance, etc.) to ensure the smooth operation of the hotel. The role will require tou to take accurate messages for guests and hotel staff, ensuring that messages are delivered promptly and with the appropriate level of confidentiality, ensuring all messages are clear and professional. Moreover you’ll address and resolve basic telecommunication issues (e.g., faulty connections, poor sound quality) or escalate them to technical support if necessary and you’ll provide outstanding service to guests, answering questions, resolving concerns, and making recommendations for services within the hotel, assisting with administrative tasks as assigned, including filing, organizing, or other support functions related to guest services and operations.