ADDITIONAL INFORMATION

Job Number25141559
Job CategoryRooms & Guest Services Operations
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Door Person - Guest Arrival Expert takes the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Door Person makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Responsibilities: Here’s what your journey with us entails

• Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Anticipating guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Providing assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines
• Continually expanding knowledge of local attractions, popular culture, and consumer brands relevant for our guests.
• Arranging transportation (e.g., taxi, shuttle bus, Uber) for guests/residents/visitors, and record advance transportation request as needed.
• Contacting appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Supplying guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
• Supporting all co-workers and treat them with dignity and respect.
• Protecting the privacy and security of guests and coworkers.
• Maintaining awareness of undesirable persons on property premises.
• Reporting work related accidents, or other injuries immediately upon occurrence to Manager/Supervisor.
• Performing other reasonable job duties as requested by Supervisors.

• Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Anticipating guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Providing assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines
• Continually expanding knowledge of local attractions, popular culture, and consumer brands relevant for our guests.
• Arranging transportation (e.g., taxi, shuttle bus, Uber) for guests/residents/visitors, and record advance transportation request as needed.
• Contacting appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Supplying guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
• Supporting all co-workers and treat them with dignity and respect.
• Protecting the privacy and security of guests and coworkers.
• Maintaining awareness of undesirable persons on property premises.
• Reporting work related accidents, or other injuries immediately upon occurrence to Manager/Supervisor.
• Performing other reasonable job duties as requested by Supervisors