ABOUT US

At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

An exciting opportunity for a Spa Receptionist has become available for our Kohler Waters Spa at the Old Course Hotel, Golf Resort & Spa. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral-rich waters. It’s the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.
The Spa Receptionist is an integral position within the team. Contributing to the overall guest experience, you will be acting as the focal point for all communication between the spa and the guests.

In this role you will be:

• The first point of contact for all guests whether in person, by phone or by email
• Providing excellent customer service to all members and guests from the moment they walk through the door
• Scheduling all appointments via telephone and email
• Corresponding with Sales and Reservations Teams
• Sharing information and knowledge of all treatments, facilities and products within the Spa
• Providing an orientation for all guests visiting our Spa

To be successful in this role you will have the following qualities and experience:

• Previous customer service experience – Reception / Spa Reception experience is preferred
• Good time management including treatment times; excellent attendance.
• Excellent interpersonal skills and feel at ease with people from all walks of life
• Enthusiasm
• Committed to providing a first-class welcome, and ensuring guests leave satisfied
• Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
• Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
• Computer literate
• Be able to work as part of a team.
• Be an excellent communicator but also a good listener.
• Be tactful and aware of the need for confidentiality.
• Have a smart appearance and good personal hygiene.