FRONT OF HOUSE ASSISTANT MANAGER

Location: Birmingham City Centre
Salary: £28000 - £32000 per year + service charge
Hours: 45 hours per week, Thursday to Sunday
Ju Ju’s Café is an independent restaurant known for its warm atmosphere, exceptional service, and hearty comfort food. We’re looking for a passionate and experienced Front of House Assistant Manager to join our team and play a key role in both the daily running and long-term success of the business.

• Overseeing floor service to ensure smooth operations and memorable customer experiences
• Acting as second-in-command to the GM, confidently taking the lead in their absence
• Leading, training, and mentoring junior team members, ensuring high performance and morale
• Managing orders, ensuring prompt and accurate food and drink delivery
• Maintaining high standards for all drinks, from coffee to cocktails
• Handling customer feedback and resolving complaints with professionalism and authority
• Managing allergen awareness and ensuring accurate communication with customers
• Overseeing front of house compliance, cleanliness, and health & safety standards
• Handling cash, managing POS transactions, and overseeing daily takings and banking
• Assisting with recruitment, onboarding, and performance reviews
• Managing stock levels, placing orders, and liaising with suppliers for FOH needs
• Contributing to marketing ideas, events, and seasonal promotions to drive sales