REQUIRED SKILLS/QUALIFICATIONS

• Flexible schedule and ability to work nights, weekends and holidays as needed
• Ability to multitask and excel in a high-volume and demanding fast-paced environment
• Interest in wellness
• Great level of customer care

PHYSICAL REQUIREMENTS

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Occasionally kneel, bend, crouch and climb as required

THE ROLE…

We are seeking an experienced Spa Host to join our team at Soho Farmhouse (OX7 4JS). We are looking for an individual to offer a wellness concierge service to guests visiting the Spa facilities at Soho Farmhouse. A Spa Host will take care of guests in the newly refurbished Lazy Lake and Wellness Barn. The Lazy Lake is an outdoor lake facility; home to sunken hot tubs, infra-red sauna cabins, a steam room and ice room offers and guests a two-hour spa experience. The Wellness Barn includes two treatments rooms, ice baths and a wellness studio offering yoga and pilates. Key responsibilities are ensuring a high level of customer care, checking guests in and out of the facilities, maintaining the areas, assisting guests during their use of the spaces and taking bookings.
A successful Spa Host proactively maintains aesthetics of our new wellness areas, provides a great guest experience and responds to the facilities needs throughout the day.

MAIN DUTIES INCLUDE:

• Hosting the lakeside facilities or wellness barn, checking guests in and out on the online booking system and ensuring a smooth experience for our members.
• Delivery of great interpersonal skills to create a unique membership experience and ability to up-sell our product and service offering.
• Guiding guests through use of our spa facilities including O-Zone Sauna and Ice Baths.
• Organising and making beverages for members using our lake facilities.
• Setting up and maintaining lake facilities, ensuring towels are readily available, light cleaning and preparation of areas and carrying out the clean down of facilities in-between usage.
• Work closely alongside the spa reception and management team to communicate day to day operations.
• Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) and ensure is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable